Billing Specialist

Top Stack; Philadelphia (Philadelphia County); Remote; USD 52,000 - 68,000; Full time

Job summary

Top Stack is seeking a Billing & AR Specialist to support a high-volume environment focused on subscription billing, customer inquiries, and professional development services. The ideal candidate will be customer-focused, detail-oriented, and able to research billing questions within a ticket-based workflow.

You will manage a high-volume ticket queue, process subscription billing, review requests, and collaborate with internal teams to resolve concerns.

Qualifications

• 2–5 years of Billing and/or Accounts Receivable experience.
• Strong customer service and communication skills.
• Comfortable in a high-volume, ticket-based environment.
• NetSuite experience is highly preferred.
• Experience with subscription billing is a plus.

Responsibilities

• Manage a high-volume billing ticket workflow and billing inbox.
• Process and support subscription billing and professional development services.
• Review and work billing requests through the billing pipeline.
• Research billing questions, account details, and discrepancies.
• Respond to customer billing inquiries in a timely and professional manner.
• Follow up on outstanding questions and billing issues.
• Partner with the billing team and internal departments to resolve customer concerns.
• Maintain accurate billing information and documentation.
• Manage approximately 20+ billing tickets per day, depending on volume.
• Help keep the billing pipeline organized and ensure requests are addressed within appropriate timeframes.
• Identify issues and research solutions independently before escalating when needed.
• Assist with additional billing and AR activities as needed.

Skills

Billing & AR

Customer service

Ticket-based

Excel skills

Tools

NetSuite

Job description

We’re seeking a Billing & Accounts Receivable Specialist. This role will support a high-volume billing environment, with a primary focus on subscription billing, customer inquiries, and professional development services.

The ideal candidate is customer-focused, detail-oriented, and comfortable researching billing questions and working through a ticket-based workflow. This is a great opportunity for someone who enjoys problem-solving and working directly with customers to resolve billing issues.

Responsibilities

• Manage a high-volume billing ticket workflow and billing inbox
• Process and support subscription billing and professional development services
• Review and work billing requests through the billing pipeline
• Research billing questions, account details, and discrepancies
• Respond to customer billing inquiries in a timely and professional manner
• Follow up on outstanding questions and billing issues
• Partner with the billing team and internal departments to resolve customer concerns
• Maintain accurate billing information and documentation
• Manage approximately 20+ billing tickets per day, depending on volume
• Help keep the billing pipeline organized and ensure requests are addressed within appropriate timeframes
• Identify issues and research solutions independently before escalating when needed
• Assist with additional billing and AR activities as needed

Qualifications

• 2–5 years of Billing and/or Accounts Receivable experience
• Strong customer service and communication skills
• Comfortable working in a high-volume, ticket-based environment
• Strong research, problem-solving, and follow-up skills
• Excellent attention to detail and organization
• Ability to manage multiple requests and prioritize workload
• Comfortable working independently in a remote environment
• Basic to intermediate Excel skills
• NetSuite experience is highly preferred
• Experience with subscription billing is a plus
• Fully Remote — U.S. based
• Team members are located across the U.S.
• Immediate/ASAP start
• High-volume environment with an immediate need for additional billing support