Subscriptions Billing Administrator, Temporary (3 months)

HME; Carlsbad (CA); On-site; USD 26,000 - 30,000; Full time

Job summary

HME is seeking a detail-oriented Billing/Customer Service Associate in Carlsbad, CA to manage delinquent subscriptions and respond to inquiries. You will document communications, process credits and rebills, and collaborate with teammates to ensure accurate billing.

Ideal candidates have 1–2 years in customer service, proficient using MS Office, and a high school diploma. This role involves handling calls and emails to support subscription operations with accuracy and care.

Qualifications

• 1 to 2 years of customer service experience.
• Strong MS Office skills and typing accuracy.
• High school diploma required.

Responsibilities

• Collect on delinquent subscriptions.
• Document all customer communication on the customer AR collection account.
• Answer calls from customers on the subscription phone queue.
• Handle all subscription related emails from customers.
• Assists other employees, as needed.
• Manually adjust subscriptions for temp closures and billing changes.
• Processes all credit requests for sales orders and invoices.
• Respond to the subscription billing email Inbox (avg 150 emails/day).
• Process credits, rebills and new sales orders for subscriptions, billing correctly.
• Review new subscriptions for billing accuracy and release holds.

Skills

Customer service

Attention to detail

Education

High school diploma

Tools

MS Office

10-key calculator

Job description

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration learning and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China companies around the world depend on HME for clear reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games HME strives to create the newest most innovative products on the market while providing quality care and attention to its customers. At HME you will have the opportunity to learn and grow while developing our future products.

What You Will Do In This Role

• Collect on delinquent subscriptions.
• Document all customer communication on the customer AR collection account.
• Answer calls from customers on the subscription phone queue.
• Handle all subscription related emails from customers.
• Assists other employees, as needed.
• Manually adjust subscription for temp closed locations, changing the billing frequency, changing billing dates, consolidating and separating billing, correct item # if wrong for that brand.
• Processes all credit requests for sales orders and projects invoices related to subscriptions.
• Responsible to respond to the subscription billing email Inbox (average of 150 emails a day).
• Process all credit and rebills for incorrect billed subscriptions and books new sales orders for new subscriptions, billing correctly.
• After reviewing all new subscription for billing accuracy, release subscription hold.

What You Will Need To Succeed In This Position

• 1 to 2 years of customer service experience.
• Proficiency in MS Office.
• Basic ability to use a 10-key calculator.
• High school diploma required.

Pay Range: We reasonably expect to pay $19.00- $22.00/hour for the role. This may vary depending on experience and other factors.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 10 pounds 50 pounds with assistance.