Subscriber Growth & Support Specialist

Hagadone Media Group; Kalispell (MT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Professional development opportunities

Job summary

Hagadone Media Group seeks an Audience Sales & Support Specialist to grow Northwest Montana’s print and digital subscriber base. You’ll blend print and digital subscription sales with customer support, building relationships and turning conversations into readership growth.

Responsibilities include outbound sales, subscriber retention, and collaboration with circulation, marketing, and other teams to enhance the subscriber experience and drive opportunities. Base plus commission included.

Qualifications

• Sales or customer service experience preferred.
• High school diploma or GED required.
• Proficient with Microsoft Office, email, and CRM software.
• Strong verbal and written communication skills.

Responsibilities

• Generate new print and digital subscription sales through outbound calls, prospecting, and community outreach.
• Assist current subscribers with account questions, subscription options, delivery concerns, and general customer service needs.
• Identify opportunities to retain, upgrade, or win back subscribers.
• Follow up with prospects and customers by phone and email.
• Promote subscription offers, packages, and special promotions.
• Build relationships with local businesses, organizations, and community partners.

Skills

Sales experience

Customer service

CRM software

Strong communication

Education

High school diploma or GED

Tools

Microsoft Office

CRM software

Job description

Hagadone Media Group seeks an Audience Sales & Support Specialist to grow Northwest Montana’s print and digital subscriber base. You’ll blend print and digital subscription sales with customer support, building relationships and turning conversations into readership growth.

Responsibilities include outbound sales, subscriber retention, and collaboration with circulation, marketing, and other teams to enhance the subscriber experience and drive opportunities. Base plus commission included.