Customer Service and Sales Associate

Hagadone Media Group; Kalispell (MT); Hybrid; USD 37,440 - 39,520; Full time

Benefits offered by this job

Commission opportunities

Career growth opportunities

Health, dental, vision, retirement

Job summary

Hagadone Media Montana seeks a motivated hybrid Customer Service and Sales professional in Kalispell to support subscribers and grow circulation through outreach and relationships.

You will respond to inquiries, resolve billing and delivery issues, manage subscriptions, and promote products at events, with opportunities for commission and career growth.

Qualifications

• High school diploma or equivalent (additional education a plus)
• Experience in customer service and/or sales (media industry experience preferred)
• Strong communication and interpersonal skills
• Basic proficiency in Microsoft Office and CRM systems
• Ability to multitask, stay organized, and work both independently and on a team

Responsibilities

• Respond to customer inquiries via phone, email, and in person
• Resolve subscription issues including delivery, billing, and account changes
• Manage subscriptions (new, renewals, cancellations, holds) in the circulation system
• Promote and sell subscriptions through calls, email outreach, and in-person events
• Upsell to existing customers and introduce new products and promotions
• Track sales activity, maintain call lists, and report results regularly
• Represent the company at community events, booths, and local outreach opportunities
• Process orders and payments accurately and support general circulation operations

Skills

Customer service

Sales experience

Communication skills

MS Office

CRM systems

Multitasking

Teamwork

Education

High school diploma

Tools

Microsoft Office

CRM systems

Job description

Hagadone Media Montana is seeking a motivated, customer-focused professional for a hybrid Customer Service and Sales role. This position blends supporting subscribers with driving circulation growth through outreach and relationship building. Based in Kalispell, this role reports to the Circulation Office Manager and offers a mix of in-office work and local community engagement.

Position Responsibilities

• Respond to customer inquiries via phone, email, and in person
• Resolve subscription issues including delivery, billing, and account changes
• Manage subscriptions (new, renewals, cancellations, holds) in the circulation system
• Promote and sell subscriptions through calls, email outreach, and in-person events
• Upsell to existing customers and introduce new products and promotions
• Track sales activity, maintain call lists, and report results regularly
• Represent the company at community events, booths, and local outreach opportunities
• Process orders and payments accurately and support general circulation operations

Qualifications

• High school diploma or equivalent (additional education a plus)
• Experience in customer service and/or sales (media industry experience preferred)
• Strong communication and interpersonal skills
• Basic proficiency in Microsoft Office and CRM systems
• Ability to multitask, stay organized, and work both independently and on a team

Preferred Attributes

• Friendly, patient, and solution-oriented mindset
• Comfortable with phone outreach and in-person engagement
• Detail-oriented with strong follow-through
• Motivated to grow sales while delivering excellent customer service
• Adaptable and willing to work occasional evenings or weekends

What We Offer

• Hourly base pay ($18–$19) plus commission opportunities
• Opportunities for career growth and professional development
• Engaging role with a mix of customer interaction and sales

Benefits

• Competitive salary commensurate with experience and talent
• Comprehensive benefits package including health, dental, vision, retirement plan, paid time off, and professional development opportunities

Hagadone Media Montana is an equal opportunity employer committed to building a diverse and inclusive workplace.