Subscriber Growth & Insights Analytics Lead

SPACE EXPLORATION TECHNOLOGIES CORP; Redmond (WA); On-site; USD 90,000 - 140,000; Full time

Job summary

SpaceX is seeking a Sr. Business Analyst (Customer Success) to drive consumer growth for Starlink. You will analyze metrics, build models, and create dashboards to inform pricing, retention, and acquisition strategies.

The role requires strong SQL, forecasting, and data storytelling skills, with collaboration across marketing, product, and sales teams to translate insights into growth initiatives. Travel to SpaceX sites may be necessary.

Qualifications

• 5+ years of professional experience in business analytics, consulting, market research, or growth operations.
• 3+ years of experience with SQL and dashboards using Tableau/Power BI/Looker.
• 1+ years of experience leading projects.

Responsibilities

• Analyze consumer metrics (LTV, CAC, churn, cohort performance) using SQL and statistics to identify trends and opportunities.
• Build forecasting models for subscriber growth, revenue, and market penetration.
• Create dashboards/visualizations to track KPIs for acquisition, retention and engagement.
• Conduct market research and price analysis to optimize revenue and affordability.
• Collaborate with marketing, product and sales to integrate insights into growth strategies.
• Identify data gaps and work with engineering to improve data collection for consumer use cases.
• Deliver presentations translating technical findings into business recommendations.
• Support ad-hoc regional market assessments and emerging trends in broadband adoption.

Skills

SQL

Forecasting

Pricing analysis

Statistical modeling

ETL

Data storytelling

Project management

Cross-functional collaboration

Communication

Education

Bachelor's degree in business/economics/statistics/CS or related field

Tools

Tableau

Power BI

Looker

Job description

SpaceX is seeking a Sr. Business Analyst (Customer Success) to drive consumer growth for Starlink. You will analyze metrics, build models, and create dashboards to inform pricing, retention, and acquisition strategies.

The role requires strong SQL, forecasting, and data storytelling skills, with collaboration across marketing, product, and sales teams to translate insights into growth initiatives. Travel to SpaceX sites may be necessary.