Subscriber Growth & Retention Analyst

SPACE EXPLORATION TECHNOLOGIES CORP; Redmond (WA); On-site; USD 95,000 - 135,000; Full time

Job summary

SpaceX in Redmond is seeking a Business Analyst (Customer Success) to translate consumer data into actionable growth strategies. You will analyze metrics like LTV, CAC, churn, and cohort performance using SQL, forecast subscriber growth, and build dashboards with Tableau, Power BI, or Looker.

Collaborating with marketing, product, and sales, you will inform pricing and promotions, support A/B tests, and present findings to non-technical stakeholders.

Qualifications

• Must have strong analytical skills and market research experience.
• Experience communicating insights to non-technical audiences.
• Proven ability to manage multiple projects in fast-paced environments.

Responsibilities

• Analyze consumer metrics (LTV, CAC, churn, cohorts) using SQL and statistics.
• Develop forecasting models for subscriber growth and revenue projections.
• Create dashboards to track KPIs for acquisition, retention and engagement.
• Conduct market research and pricing analyses to optimize revenue and affordability.
• Collaborate with marketing, product and sales to drive growth strategies.
• Identify data gaps and work with engineering to improve data collection.
• Deliver presentations translating findings into actionable recommendations.
• Support ad-hoc research including regional market assessments.

Skills

Analytical thinking

Market research

Communication

Project management

Education

Bachelor's degree in business, economics, statistics, computer science, or related quantitative field

Tools

SQL

Tableau

Power BI

Looker

Python

R

ETL

VBA

Job description

SpaceX in Redmond is seeking a Business Analyst (Customer Success) to translate consumer data into actionable growth strategies. You will analyze metrics like LTV, CAC, churn, and cohort performance using SQL, forecast subscriber growth, and build dashboards with Tableau, Power BI, or Looker.

Collaborating with marketing, product, and sales, you will inform pricing and promotions, support A/B tests, and present findings to non-technical stakeholders.