Subrogation & Salvage Recovery Leader

Aspire General Insurance; Rancho Cucamonga (CA); Hybrid; USD 180,000 - 260,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and Company holidays

401(k) plan with Company matching

Professional development opportunities

Remote-work environment available

Job summary

Aspire General Insurance Company is seeking a Director of Recoveries – Subrogation and Salvage to lead the strategy, operations, and performance of our recovery functions. The role requires deep automobile claims expertise and California recovery laws knowledge, with a focus on maximizing recoveries and improving vendor performance.

The incumbent will report to the VP of Claims, drive strategic initiatives, ensure regulatory compliance, and build high-performing teams across Subrogation and

Qualifications

• Bachelor’s degree in business administration, Insurance, Risk Management, Finance, or a related field.
• Minimum of 10 years of progressively responsible claims operations experience.
• Significant leadership experience overseeing Subrogation and/or Salvage functions.
• California claims and recovery experience.
• In-depth knowledge of California subrogation and salvage laws and regulations.
• Extensive automobile claims experience, including property damage, liability investigations, claim evaluation, negotiations, subrogation, and salvage.
• Demonstrated success developing and implementing recovery strategies, operational procedures, workflows, and best practices.
• Experience managing recovery performance, workforce development, strategic planning, and operational improvement initiatives.
• Strong people leadership experience with the ability to coach, mentor, and develop high-performing teams.

Responsibilities

• Lead Recovery Strategy and Operations.
• Provide strategic leadership and operational oversight for all Subrogation and Salvage functions.
• Develop and continuously improve recovery strategies, processes, workflows, and best practices.
• Direct recovery activities to ensure timely, efficient, and effective outcomes.
• Evaluate complex recovery opportunities and determine the feasibility and cost-effectiveness of pursuing recovery.
• Establish recovery authority guidelines and approve settlements, recoveries, and escalated decisions within delegated authority.
• Provide technical guidance and handling recommendations on complex recovery matters.
• Develop strategies that maximize recoveries and support the Company’s financial objectives.
• Establish and monitor departmental metrics, scorecards, reports, and KPIs.
• Analyze recovery data, operational trends, and performance results to identify opportunities for improvement.
• Translate findings into actionable plans that improve efficiency, profitability, and recovery outcomes.
• Partner with Claims leadership, Information Technology, and other business stakeholders to implement operational and system improvements.
• Evaluate, select, negotiate with, and manage external recovery partners.
• Oversee relationships with collection agencies, attorneys, skip-trace providers, and salvage vendors.
• Establish performance expectations and service-level requirements.
• Monitor vendor quality, compliance, cost-effectiveness, and recovery results.
• Hold external partners accountable for contractual obligations and performance standards.
• Ensure recovery operations comply with federal and state laws, Department of Insurance regulations, carrier requirements, and Company policies.
• Develop and maintain appropriate procedures, controls, and governance processes.
• Identify operational, regulatory, legal, and business risks and recommend corrective action.
• Support audits, regulatory reviews, and compliance initiatives.
• Ensure recovery practices remain aligned with industry standards and organizational expectations.
• Lead, mentor, and develop Subrogation and Salvage team members.
• Create a culture of accountability, collaboration, continuous improvement, and high performance.
• Oversee staffing, hiring, onboarding, workforce planning, performance management, and succession planning.
• Establish clear performance expectations and conduct employee evaluations.
• Partner with Human Resources on employee relations, compensation planning, performance concerns, and organizational development.
• Promote training and professional development across the department.
• Present recovery performance, trends, risks, recommendations, and operational updates to executive leadership.
• Collaborate on departmental strategy, budgeting, resource allocation, and organizational priorities.
• Build strong relationships with Claims leadership, internal business partners, insurance carriers, attorneys, regulators, and vendors.
• Serve as the Company’s subject matter expert on subrogation, salvage, and recovery-related industry trends.

Skills

Leadership experience

Subrogation & Salvage

Automobile claims expertise

Regulatory knowledge

Vendor management

Data analysis

Strategic thinking

Executive reporting

Education

Bachelor’s degree in Business Administration/Insurance/Rn Risk Management/Finance

Tools

Claims systems

Data analytics tools

Job description

Aspire General Insurance Company is seeking a Director of Recoveries – Subrogation and Salvage to lead the strategy, operations, and performance of our recovery functions. The role requires deep automobile claims expertise and California recovery laws knowledge, with a focus on maximizing recoveries and improving vendor performance.

The incumbent will report to the VP of Claims, drive strategic initiatives, ensure regulatory compliance, and build high-performing teams across Subrogation and