Subdirector General

Country Inn and Suites; Columbia (SC); On-site; USD 55,000 - 75,000; Full time

Job summary

Country Inn and Suites is seeking an Assistant General Manager to oversee daily hotel operations, set strategic direction, and supervise a diverse staff. The AGM will drive customer satisfaction and team performance while maintaining high standards of service.

The role requires strong communication, leadership, and organizational skills, with a focus on ensuring operational efficiency and financial oversight in a hospitality environment.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Proven experience in management in hospitality is preferred.
• Proficiency in English; additional languages a plus.
• Strong hotel management knowledge of laws and guidelines.
• Customer-focused with strong communication and problem-solving skills.

Responsibilities

• Oversee employees and set clear objectives.
• Hire qualified personnel per company standards.
• Organize operations and allocate responsibilities for efficiency.
• Manage budgets and report financial information.
• Develop and implement marketing strategies for the hotel.
• Communicate with customers when appropriate.
• Resolve maintenance, equipment, and renovations issues.
• Collaborate with suppliers, vendors, event planners, and travel agencies.
• Conduct regular facility inspections and ensure health and safety compliance.

Skills

Management experience

Customer-focused

Communication skills

Leadership

Organizational skills

Education

Bachelor's degree in Hospitality Management or related field

Job description

Job Summary

We are seeking a positive, friendly, and experienced Assistant General Manager to organize and oversee daily operations of our facilities. As the AGM you will provide strategic direction for the company and supervise the activities of our diverse workforce.

The AGM will be involved in every aspect of the hotel operations, from dealing with customer complaints to strategizing and preparing reports. The AGM must possess excellent communication skills and remain focused on ensuring both positive customer experiences and positive team/employee experiences. The ideal candidate is a team player as well as an effective leader, capable of leading by example and fostering a climate of cooperation and teamwork.

Responsibilities

• Oversee the work of all employees and set clear objectives
• Hire qualified personnel according to standards set forth by the company
• Organize and coordinate operations and allocate responsibilities to ensure maximum efficiency
• Manage budgets and expenses, analyze and report on financial information
• Develop and implement a strong marketing strategy to promote the hotel’s services
• Communicate with customers when appropriate
• Resolve issues that arise with maintenance, equipment, and renovations
• Collaborate with outside entities including suppliers, vendors, event planners, and travel agencies
• Conduct regular inspections of the facility and uphold strict compliance with health and safety standards

Qualifications

• Proven experience as a Manager is preferred
• Familiarity with hospitality industry standards
• Proficiency in English; knowledge of additional languages is a plus
• Well-versed in hotel management best practices and relevant laws/guidelines
• Ability to resolve issues with a customer-focused orientation
• An outgoing personality
• Excellent communication skillsStrong organizational and time-management skills
• Bachelor’s degree in Hospitality Management, Business Administration, or relevant field is preferred