Assistant General Manager

Country Inn and Suites; Columbia (SC); On-site; USD 50,000 - 70,000; Full time

Job summary

Country Inn and Suites in Columbia, South Carolina, is seeking a positive and experienced Assistant General Manager to oversee daily hotel operations. This role involves providing strategic direction and ensuring effective management of employees to maintain exceptional customer service standards.

The ideal candidate should possess strong leadership qualities and a well-rounded understanding of the hospitality industry. Responsibilities include hiring staff, managing budgets, and developing marketing strategies to enhance the hotel’s services.

Qualifications

• Proven experience as a Manager is preferred.
• Familiarity with hospitality industry standards.
• Ability to resolve issues with a customer-focused orientation.
• An outgoing personality is required.

Responsibilities

• Oversee work of all employees and set clear objectives.
• Manage budgets and expenses, analyze and report financial information.
• Develop and implement marketing strategies to promote services.
• Conduct regular facility inspections to uphold health and safety standards.

Skills

Excellent communication skills

Strong organizational skills

Customer-focused orientation

Leadership ability

Team player

Education

Bachelor’s degree in Hospitality Management or Business Administration

Job description

Job Summary

We are seeking a positive, friendly, and experienced Assistant General Manager to organize and oversee daily operations of our facilities. As the AGM you will provide strategic direction for the company and supervise the activities of our diverse workforce.

The AGM will be involved in every aspect of the hotel operations, from dealing with customer complaints to strategizing and preparing reports. The AGM must possess excellent communication skills and remain focused on ensuring both positive customer experiences and positive team/employee experiences. The ideal candidate is a team player as well as an effective leader, capable of leading by example and fostering a climate of cooperation and teamwork.

Responsibilities

• Oversee the work of all employees and set clear objectives
• Hire qualified personnel according to standards set forth by the company
• Organize and coordinate operations and allocate responsibilities to ensure maximum efficiency
• Manage budgets and expenses, analyze and report on financial information
• Develop and implement a strong marketing strategy to promote the hotel’s services
• Communicate with customers when appropriate
• Resolve issues that arise with maintenance, equipment, and renovations
• Collaborate with outside entities including suppliers, vendors, event planners, and travel agencies
• Conduct regular inspections of the facility and uphold strict compliance with health and safety standards

Qualifications

• Proven experience as a Manager is preferred
• Familiarity with hospitality industry standards
• Proficiency in English; knowledge of additional languages is a plus
• Well-versed in hotel management best practices and relevant laws/guidelines
• Ability to resolve issues with a customer-focused orientation
• An outgoing personality
• Excellent communication skills
• Strong organizational and time-management skillsBachelor’s degree in Hospitality Management, Business Administration, or relevant field is preferred