Subcontractor Dispatch & Service Operations Lead

Holland Roofing Services; McHenry (IL); On-site; USD 55,000 - 70,000; Full time

Job summary

100Hires, Inc. is seeking a Subcontractor Dispatch and Service Operations Coordinator to orchestrate subcontractors, service teams, and sales forces.

You will issue work orders, confirm ETAs, and relay updates to ensure timely, well-documented results for national accounts from the McHenry, IL office. You will reserve time daily to identify new subcontractors, onboard at least three per month, and handle urgent, time-sensitive requests with escalation as needed while maintaining strict

Qualifications

• Background in service coordination, dispatching, vendor management, or facilities maintenance is highly valued.
• Outstanding verbal and written communication, with strong organization and time management.
• Able to juggle changing priorities and multiple active work orders simultaneously.

Responsibilities

• Create and issue work orders for incoming service requests to approved subcontractors.
• Confirm availability, assign work, and obtain timely ETAs; communicate updates to Service or Account Manager.
• Monitor active work orders to completion, keeping dispatch board accurate in real time.
• Manage check-in/check-out through customer or third-party IVR systems.
• Collect invoices, service reports, photos, receipts, and all required documentation; forward for processing and billing.
• Source potential subcontractors in assigned markets; onboarding three new subcontractors per month.

Skills

Vendor management

Dispatching

Service coordination

Communication

Time management

Organization

Attention to detail

Adaptability

Tools

Dispatch software

IVR systems

Spreadsheet software

Billing/invoicing software

Job description

100Hires, Inc. is seeking a Subcontractor Dispatch and Service Operations Coordinator to orchestrate subcontractors, service teams, and sales forces.

You will issue work orders, confirm ETAs, and relay updates to ensure timely, well-documented results for national accounts from the McHenry, IL office. You will reserve time daily to identify new subcontractors, onboard at least three per month, and handle urgent, time-sensitive requests with escalation as needed while maintaining strict