Operations Coordinator - Dispatch & Client Services

Broadway National Group; Hauppauge (NY); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Company paid Group Term Life Insurance

401(k) Retirement savings plan (公司匹配)

Job summary

Broadway National is seeking a Customer Service Representative to handle incoming inquiries, create and dispatch work orders, and coordinate daily services with vendors and clients. The role emphasizes strong communication, organization, and accountability in a fast-paced environment.

Ideal candidates have an Associate's degree or equivalent experience, with demonstrated customer service skills and the ability to manage subcontractors and multiple tasks while maintaining professional

Qualifications

• Associate's degree preferred, however equivalent combination of education and experience will be considered.
• Demonstrate customer service skills; excellent phone etiquette a must.
• Strong verbal and written communication skills.
• Ability to multi-task in a fast paced environment.
• Pro-active, organized & detail oriented.
• National retail & facility maintenance experience preferred.
• Experience working with & managing sub-contractors.

Responsibilities

• Receiving all incoming call inquiries, creating work orders, and dispatching all work orders
• Coordinating daily services with vendors, facility managers, customers, and technicians
• Obtaining cost estimates from vendors and reviewing with account management
• Following up with clients and projects daily
• Maintaining high profile customer relationships through phone and email correspondences
• Assisting the billing department as needed
• Managing all aspects of each job and taking accountability for each service provided

Skills

Customer service

Phone etiquette

Verbal communication

Written communication

Multi-tasking

Detail oriented

Pro-active

Organized

Sub-contractor management

Education

Associate's degree preferred

Job description

Broadway National is seeking a Customer Service Representative to handle incoming inquiries, create and dispatch work orders, and coordinate daily services with vendors and clients. The role emphasizes strong communication, organization, and accountability in a fast-paced environment.

Ideal candidates have an Associate's degree or equivalent experience, with demonstrated customer service skills and the ability to manage subcontractors and multiple tasks while maintaining professional