Remote Operations & Work-Order Coordinator

National Facility Contractors; Monroe (WA); Remote; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive base salary

Paid time off (PTO)

401(k) plan with company matching

Medical insurance

Vision Insurance

Employer-sponsored life insurance

Opportunities for professional growth

Job summary

National Facility Contractors is seeking an Account Coordinator – Operations to support day-to-day client services, manage work orders, and coordinate subcontractor activities. This hands-on role focuses on scheduling, dispatch, tracking, and ensuring services are completed accurately and on time.

The ideal candidate thrives in a fast-paced environment, communicates effectively, and collaborates with account managers, subcontractors, and internal teams to drive timely billing and accurate

Qualifications

• Strong organizational skills with the ability to manage multiple active assignments and deadlines.
• Experience coordinating operational activities, dispatching, or work order workflows.
• Excellent written and verbal communication skills.
• Strong attention to detail, follow-through, and documentation accuracy.
• Ability to identify problems, prioritize issues, and take appropriate action.
• Demonstrated ability to work effectively in a high-volume, fast-paced environment.
• Proficiency in Microsoft Office applications, particularly Excel.
• Strong customer service and professional relationship management skills.
• Ability to work independently while collaborating with multiple departments.
• Strong sense of urgency and accountability.

Responsibilities

• Create, update, monitor, and manage service work orders within company operating systems.
• Coordinate scheduled maintenance, on-demand service requests, and urgent service activities.
• Track work orders from initial assignment through service completion and documentation.
• Identify service delays, missed deadlines, and operational issues requiring attention.
• Ensure services are completed according to client expectations, contractual requirements, and company standards.
• Coordinate subcontractor dispatch, scheduling, and service execution.
• Communicate work order requirements, service expectations, and deadlines to vendors.
• Follow up with subcontractors to confirm progress and completion.
• Address scheduling conflicts, missing documentation, and service-related concerns.
• Escalate vendor performance issues or service failures to management.

Skills

Organizational skills

Multi-tasking

Coordination experience

Communication skills

Attention to detail

Problem solving

High-volume environment

Excel

Customer service

Independent with collaboration

Sense of urgency

Tools

Excel

Job description

National Facility Contractors is seeking an Account Coordinator – Operations to support day-to-day client services, manage work orders, and coordinate subcontractor activities. This hands-on role focuses on scheduling, dispatch, tracking, and ensuring services are completed accurately and on time.

The ideal candidate thrives in a fast-paced environment, communicates effectively, and collaborates with account managers, subcontractors, and internal teams to drive timely billing and accurate