Subaru Parts Counter

Carter Motors, Inc; Seattle (WA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) with company match

Paid time off

Paid training

Employee vehicle purchase program

Discounts on products and services

Job summary

Carter Motors, a leading automotive dealership, is seeking a motivated Subaru Parts Consultant to join the team in Seattle. You will be the key contact for customers and technicians regarding Subaru parts and accessories, manage inventory, and ensure customer satisfaction.

Responsibilities include helping technicians retrieve parts, advising customers on parts, processing orders, and maintaining accurate records.

Qualifications

• Previous automotive parts department experience preferred (Subaru or similar).
• Strong knowledge of automotive parts and accessories.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency with inventory management software and POS systems.
• WA state driver’s license required; clean driving abstract.
• Pre-employment background check and drug screen.

Responsibilities

• Assist service technicians by quickly and accurately retrieving parts.
• Provide expert guidance to customers on parts and accessories.
• Maintain organized parts inventory and ensure availability of frequently used parts.
• Process and fulfill parts orders in-person and online with accurate records.
• Collaborate with service department to ensure timely parts availability.
• Keep Subaru product knowledge up-to-date, including new parts and accessories.
• Conduct regular inventory audits and reduce discrepancies.
• Handle returns, exchanges, and warranty parts per policy.
• Assist in organizing promotional displays and campaigns.
• Provide exceptional customer service and address questions promptly.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

High school diploma

Tools

Inventory management software

Point-of-sale systems

Job description

At Carter Motors, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Carter Motors is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Join our dynamic team at Carter Subaru, where we are committed to providing top-tier service and quality parts to our customers. We pride ourselves on maintaining a customer-first approach while fostering a supportive and engaging work environment. As a Subaru Parts Consultant, you will be the key point of contact for customers and technicians regarding Subaru parts and accessories. Your role will involve providing expert advice, managing parts inventory, and ensuring customer satisfaction. Previous parts experience required.

Responsibilities

• Assist service technicians by quickly and accurately retrieving parts needed for vehicle repairs.
• Provide expert guidance to customers on selecting the right parts and accessories for their Subaru vehicles.
• Maintain an organized and efficient parts inventory, ensuring availability of frequently used parts.
• Process and fulfill parts orders, both in-person and online, while maintaining accurate records.
• Collaborate with the service department to ensure timely parts availability, minimizing vehicle downtime.
• Keep up-to-date with Subaru product knowledge, including new parts, accessories, and technologies.
• Conduct regular inventory audits to ensure accuracy and reduce discrepancies.
• Handle returns, exchanges, and warranty parts efficiently, following company policies.
• Assist in organizing promotional displays and campaigns to highlight parts and accessories.
• Provide exceptional customer service, addressing any questions or concerns promptly and professionally.

Qualifications

• Previous experience in an automotive parts department, preferably with Subaru or similar brands.
• Strong knowledge of automotive parts and accessories.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency with inventory management software and point-of-sale systems.
• High school diploma or equivalent; additional certifications are a plus.
• Ability to lift 50 pounds
• WA state driver's license is required
• Clear and Clean drivingabstract is required
• Pre-Employment Background check & drug screen is required

What We Offer

• Medical, Dental & Vision first of the month following 30 days of employment
• 401(k) + Company Match Plan after 90 days of employment
• AFLAC, Legal Shield & Identity Theft Shield, FSA, Pet Insurance Discount
• 529 College Savings Plan
• Paid time off after 90 days of employment
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Discount Program
• Discounts on products and services

Compensation:

• Hourly Rate: $24 - $30 per hour, depending on experience.
• Commission: Based on hours flagged:
  • 3,800.00 – 3,999.99 hours: $200.00
  • 4,000.00 - 4,199.99 hours: $300.00
  • 4,200.00+ hours: $400.00
    (Tiers are subject to change per management at any time.)
• NPS Bonus:
  • Monthly NPS 72.0 - 77.9: $200.00
  • Monthly NPS 78.0+: $300.00
    (NPS tiers are subject to change per management at any time.)

Carter Motors is a proudequal opportunities employer.We continue to embrace diversity and foster a workplace that is inclusive and equitable. We do not deny employment based on race, ethnicity, national origin, disabilities, or any other protected characteristics. Our company leadership holds a \"zero-tolerance\" policyfor unlawful harassment and discrimination. Carter Motors is committed to providing a safe workplace for our employees and customers. We are adrug free workplace,and all employees are held to this standard to be free from the effects of drugs and/or alcohol while on duty. Carter Motors also participates infair chance hiring practices,applicants with a criminal history are treated the same as all other qualified candidates. Those with a criminal history will undergo an individualized assessment and evaluated based on, but not limited to, the following: the position the candidates holds or will hold; the nature of the offense(s); the time elapsed since the offenses(s) occurred; the conduct of the candidate since the offense(s); evidence of rehabilitation; and employment history.