Parts Counterperson

Imperial Imports, Inc.; San Bernardino (CA); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Volunteer time off

Paid vacation, sick and holidays

Paid basic life insurance

401K & Match

Health, Dental, Vision Insurance

Short Term Disability

Long Term Disability

Health care, dependent care, and other

Job summary

Imperial Imports, Inc. in California is seeking an Automotive Parts Counterperson to assist mechanics and customers with parts and supplies, and to drive monthly sales and gross profit.

You will report to the Automotive Parts Manager and join a family-owned, customer-focused dealership offering career growth, comprehensive benefits, and a supportive team.

Qualifications

• High School Diploma or equivalent, required.
• Minimum 1 year of Commercial/wholesale experience (Preferred).
• Minimum 1 year of Working knowledge of Reynolds and Reynolds system (Preferred).
• Previous Subaru dealership parts or equivalent working experience (Preferred).
• Bilingual, (Preferred but not necessary).
• Ability to multitask in a demanding environment.
• Team oriented, flexible, and focused on maintaining a high level of customer service.
• Valid driver's license.

Responsibilities

• Take and fill orders for service technicians promptly and efficiently, helping service technicians as needed to determine which parts and accessories are required for each job.
• Communicate with the service technicians to verify that your department is meeting their parts and accessories requirements.
• Make suggestions when appropriate regarding specific parts and accessories that may needed for each job.
• Provide information regarding the associated cost of parts required on repair orders.
• Keep inventory control system and parts catalog up to date. Inform service employees when back-ordered or special order parts are received
• Accept and follow through on lawful directions from supervisors. Be polite and friendly, greet customers promptly and deliver exceptional customer service.
• Actively seek and obtain a thorough knowledge of parts history, merchandise and automobile service.
• Be able to communicate this knowledge as needed to adequately meet demands while maintaining good inventory turn ratios.
• Work with the parts and accessories manager and aid in reaching set goals for profitability and sales of parts and accessories.
• Work with multiple customers at once if needed while still providing individual customer satisfaction.
• Keep mailing lists up to date.
• Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products that may supplement the customer's initial purchase.
• Conduct telephone transactions courteously and promptly.
• Inform customers and dealership staff when appropriate regarding any new merchandise, specials, and sales.
• In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory.
• Become proficient and familiar with computer systems necessary for parts and accessories management.
• Periodically conduct physical inventory of merchandise.

Skills

Customer service

Multitasking

Team oriented

Bilingual

Communication

Education

High School Diploma or equivalent

Tools

Reynolds and Reynolds

Job description

Description

Our dealership is now seeking a dynamic team member with a proven track record in a new & used car automotive environment for our family-owned and operated dealership. We are hiring an experienced Automotive Parts Counterperson to join our team! Now is the time to take your career to the next level. Prospective candidates will possess a desire to be the best of the best. We are focused on the customer and focused on your long-term success.

When you join our team, you'll have access to a total compensation package, which includes great career growth, a friendly work environment, and outstanding benefits....and more:

• Competitive Wages
• Paid Time Off for Volunteer Time
• Paid Vacation, Sick and Holidays
• Paid Basic Life Insurance
• 401K & Match
• Health, Dental, Vision Insurance
• Other Supplemental Insurance options such as:
• Additional access to Term Life Insurance Policy
• Short Term and Long-Term Disability
• Health care, dependent care, and family reimbursement accounts
• Pet Insurance

In this position you would be responsible for assisting all mechanics and customers in purchasing needed parts and supplies; and achieving monthly sales and gross forecasts and for seeking out and soliciting parts business. You would report directly to the Automotive Parts Manager.

Qualifications:

• High School Diploma or equivalent, required.
• Minimum 1 year of Commercial/wholesale experience (Preferred)
• Minimum 1 year of Working knowledge of Reynolds and Reynolds system (Preferred)
• Previous Subaru dealership parts or equivalent working experience (Preferred)
• Bilingual, (Preferred but not necessary)
• Ability to multitask in a demanding environment
• Team oriented, flexible, and focused on maintaining a high level of customer service.
• Valid driver's license

Essential Duties, but not limited to:

• Take and fill orders for service technicians promptly and efficiently, helping service technicians as needed to determine which parts and accessories are required for each job.
• Communicate with the service technicians to verify that your department is meeting their parts and accessories requirements.
• Make suggestions when appropriate regarding specific parts and accessories that may needed for each job.
• Provide information regarding the associated cost of parts required on repair orders.
• Keep inventory control system and parts catalog up to date. Inform service employees when back-ordered or special order parts are received
• Accept and follow through on lawful directions from supervisors. Be polite and friendly, greet customers promptly and deliver exceptional customer service.
• Actively seek and obtain a thorough knowledge of parts history, merchandise and automobile service.
• Be able to communicate this knowledge as needed to adequately meet demands while maintaining good inventory turn ratios.
• Work with the parts and accessories manager and aid in reaching set goals for profitability and sales of parts and accessories.
• Work with multiple customers at once if needed while still providing individual customer satisfaction.
• Keep mailing lists up to date.
• Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products that may supplement the customer's initial purchase.
• Conduct telephone transactions courteously and promptly.
• Inform customers and dealership staff when appropriate regarding any new merchandise, specials, and sales.
• In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory.
• Become proficient and familiar with computer systems necessary for parts and accessories management.
• Periodically conduct physical inventory of merchandise.