Style & Customer Experience Specialist

Gap Inc; United States; On-site; USD 32,000 - 36,000; Full time

Job summary

Gap Inc. is seeking a customer-focused associate to engage shoppers, educate them on current merchandise, and deliver a premium in-store experience. You will help customers find products, suggest outfits, and promote brand loyalty while delivering efficient service.

You will work on the sales floor, assist with fittings and checkout, and support back-of-house operations, using omni-channel tools to ensure a seamless customer visit.

Qualifications

• Excellent customer service and brand knowledge are essential.
• Strong communication and teamwork are valued.
• Willingness to learn and adapt to changes.

Responsibilities

• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately.
• Offer style and outfit suggestions to customers, using mannequins and displays for inspiration.
• Promote loyalty by educating customers about loyalty programs.
• Leverage omni-channel offerings to deliver a frictionless customer experience.
• Support sales floor, fitting room, checkout, and back of house processes as required.
• Be courteous and responsive to internal and external requests.
• Exchange and verify job-related information to provide support.

Skills

Customer service

Brand knowledge

Communication skills

Problem solving

Learning agility

Tech-savvy

Job description

Gap Inc. is seeking a customer-focused associate to engage shoppers, educate them on current merchandise, and deliver a premium in-store experience. You will help customers find products, suggest outfits, and promote brand loyalty while delivering efficient service.

You will work on the sales floor, assist with fittings and checkout, and support back-of-house operations, using omni-channel tools to ensure a seamless customer visit.