Omni-Channel Styling & Customer Experience Associate

Gap Inc; United States; On-site; USD 21,000 - 28,000; Full time

Job summary

Gap Inc. is seeking a customer-focused team member to engage customers, share product knowledge, and inspire outfits that reflect our brand. You will educate shoppers on current promotions, assist on the sales floor, and contribute to a smooth omni-channel experience.

You will build loyalty through friendly interactions, merchandise expertise, and efficient service while supporting store operations and delivering a positive brand impression.

Qualifications

• Customer service mindset with ability to engage customers and address needs.
• Strong communication skills to connect with customers and teammates.
• Proactive problem solving and openness to feedback for continuous improvement.

Responsibilities

• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, back of house, processes as required
• Courteous and responsive to internal/external request
• Exchange and verifies job related information to provide support

Skills

Customer service

Communication

Problem solving

Learning mindset

Education

Job readiness training via Gap Inc nonprofit partner

Job description

Gap Inc. is seeking a customer-focused team member to engage customers, share product knowledge, and inspire outfits that reflect our brand. You will educate shoppers on current promotions, assist on the sales floor, and contribute to a smooth omni-channel experience.

You will build loyalty through friendly interactions, merchandise expertise, and efficient service while supporting store operations and delivering a positive brand impression.