Style & Customer Experience Concierge

Gap Inc; Tullahoma (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Gap Inc. is seeking a Customer Service role in the United States. The position focuses on engaging with customers, educating them about current merchandise, promotions, and events, and delivering a brand-building experience on the sales floor.

In this role you will help customers with styling, outfit suggestions, and loyalty program education, while supporting store operations and ensuring a frictionless omni-channel experience.

Qualifications

• Has ability to communicate clearly and engage with customers and team.
• Comfortable using technology to assist customers.
• Demonstrates a proactive, service-oriented mindset.

Responsibilities

• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, back of house, processes as required
• Courteous and responsive to internal/external request
• Exchange and verifies job related information to provide support

Skills

Effective communicator

Problem solver

Continuous learner

Customer-focused

Job description

Gap Inc. is seeking a Customer Service role in the United States. The position focuses on engaging with customers, educating them about current merchandise, promotions, and events, and delivering a brand-building experience on the sales floor.

In this role you will help customers with styling, outfit suggestions, and loyalty program education, while supporting store operations and ensuring a frictionless omni-channel experience.