Studio Supervisor (Keyholder) - Lead Customer Experience

Studs, Inc.; Nashville (TN); On-site; USD 19,286 - 27,552; Part time

Benefits offered by this job

Safe & Sick Leave Accrual

FSA Health and Commuter Tax-Advantaged

401(k) Retirement Savings Plan

Exclusive Employee Discounts on Pierc—

Job summary

Studio Supervisor at Studs in Nashville, TN, part-time, earns $17 per hour. This non-managerial role requires maturity, ownership, and leadership by example, overseeing floor operations and brand standards.

Open/close duties, floor leadership during shifts, and maintaining Studs service and merchandising standards are core responsibilities. Flexible weekend availability and reliable attendance are essential.

Qualifications

• Prior experience in a keyholder or shift lead role that included independent operations and opening/closing responsibilities
• Must be available to work a flexible schedule of varying days and hours, including evenings, weekends, and holidays
• Must have availability to work on Saturday and Sunday, excluding approved unscheduled time away
• Reliably attend work as scheduled for up to 29 hours per week, in line with local laws and subject to any approved accommodations
• Proven track record of professionalism, reliability, and sound judgment in a customer-facing environment
• Comfortable standing for extended periods (up to 8+ hours) and able to lift/move at least 20 lbs
• Able to handle chemicals safely and follow all relevant health, safety, and compliance protocols
• Confident operating solo and taking ownership of floor leadership responsibilities when assigned
• Brings a positive attitude, receives feedback well, and contributes to a collaborative, service-oriented team culture
• Paid Safe & Sick Leave Accrual
• FSA Health and Commuter Tax-Advantaged Accounts
• 401(k) Retirement Savings Plan
• Exclusive Employee Discounts on Piercings and Jewelry (we’ve got your friends and family covered too!)

Responsibilities

• Opens and closes the Studio independently and ensures all opening/closing procedures are completed accurately
• Supports daily execution of visual merchandising, supply restocks, and Studio upkeep
• Reviews daily business and helps implement strategies to drive results
• Acts as a floor leader during assigned shifts, helping structure the team to deliver both sales and service goals
• Upholds compliance with safety and brand standards, including regulations tied to piercing and Studio cleanliness
• Delivers exceptional service and educates customers on the Studs experience
• Supports service recovery and escalates customer concerns as needed
• Ensures a warm, welcoming, and consistent customer journey aligned with our service expectations
• Sets a strong example for professionalism, inclusion, and accountability
• Provides real-time feedback and support to teammates when appropriate, escalating as needed
• Helps reinforce company values and contributes to a collaborative, feedback-rich environment

Skills

Keyholder experience

Shift lead

Independent operations

Customer-facing

Job description

Studio Supervisor at Studs in Nashville, TN, part-time, earns $17 per hour. This non-managerial role requires maturity, ownership, and leadership by example, overseeing floor operations and brand standards.

Open/close duties, floor leadership during shifts, and maintaining Studs service and merchandising standards are core responsibilities. Flexible weekend availability and reliable attendance are essential.