Studio Floor Lead & Keyholder (Evenings & Weekends)

Namely; Colorado; On-site; USD 57,859,000 - 64,747,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Mental Health Resources

401(k) Retirement Savings Plan

Paid Time Off

Exclusive Employee Discounts on Pierc|

PerkSpot access and more

Job summary

StudsDenver is seeking a Studio Supervisor to support daily Studio operations and serve as a trusted keyholder. You will help open/close, guide floor activities, and ensure a consistent Studs customer experience.

The role emphasizes independent operations, strong judgment, and ownership on the shop floor, with shifts including evenings, weekends, and holidays. This is a full-time, non-managerial leadership position.

Qualifications

• Prior experience in a keyholder or shift lead role that included independent operations and opening/closing responsibilities
• Must be available to work a flexible schedule up to 5 days per week (32+ hours), including evenings, weekends, and holidays
• Weekend availability is required
• Full-Time employees are expected to prioritize Studs as their primary employment commitment
• Proven track record of professionalism, reliability, and sound judgment in a customer-facing environment
• Comfortable standing for extended periods (up to 8+ hours) and able to lift/move at least 20 lbs
• Able to handle chemicals safely and follow all health, safety, and compliance protocols
• Confident operating solo and taking ownership of floor leadership responsibilities when assigned
• Brings a positive attitude, receives feedback well, and contributes to a collaborative, service-oriented team culture

Responsibilities

• Opens and closes the Studio independently and ensures all opening/closing procedures are completed accurately
• Supports daily execution of visual merchandising, supply restocks, and Studio upkeep
• Reviews daily business and helps implement strategies to drive results
• Acts as a floor leader during assigned shifts, helping structure the team to deliver both sales and service goals
• Upholds compliance with safety and brand standards, including regulations tied to piercing and Studio cleanliness
• Delivers exceptional service and educates customers on the Studs experience
• Supports service recovery and escalates customer concerns as needed
• Ensures a warm, welcoming, and consistent customer journey aligned with our service expectations
• Sets a strong example for professionalism, inclusion, and accountability
• Provides real-time feedback and support to teammates when appropriate, escalating as needed
• Helps reinforce company values and contributes to a collaborative, feedback-rich environment

Skills

Keyholder experience

Shift lead

Customer service

Attention to detail

Independent operations

Job description

StudsDenver is seeking a Studio Supervisor to support daily Studio operations and serve as a trusted keyholder. You will help open/close, guide floor activities, and ensure a consistent Studs customer experience.

The role emphasizes independent operations, strong judgment, and ownership on the shop floor, with shifts including evenings, weekends, and holidays. This is a full-time, non-managerial leadership position.