Studio Operations & Guest Experience Lead

Gensler; Raleigh (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

401k + profit sharing

Paid holidays & time off

Job summary

Gensler's Raleigh, North Carolina office seeks an energetic Office Coordinator who blends operations, hospitality, and teamwork to keep the studio running smoothly. You’ll partner with leaders, manage calendars, coordinate travel, support onboarding, and ensure a welcoming, well-organized environment for staff and visitors.

This in-office role emphasizes event planning, front-of-house duties, vendor coordination, and a proactive, solution-minded attitude.

Qualifications

• 2-5+ years of experience in an administrative, coordinator, or office support role (AEC or professional services a plus).
• Highly organized, detail-oriented, able to manage multiple priorities with ease.
• Natural hospitality mindset with a high EQ; enjoy helping others and creating positive experiences.
• Error-free, timely, professional communication across all organization stakeholders.
• Proactive, resourceful, and take ownership without being asked.
• Stay calm, flexible, and solutions-oriented in a fast-paced environment amidst competing priorities.
• At least 1 year of Microsoft Office experience inclusive of Outlook calendaring at volume.
• Preferred: Experience with InDesign, Salesforce, Concur or similar platforms.
• Preferred: Event planning, facilities coordination, or client-facing roles.

Responsibilities

• Partner with Studio Leaders and Principals to manage calendars, coordinate meetings, arrange travel, and support day-to-day priorities.
• Track PTO, support staffing coordination, and organize key meetings, including weekly all-staff meetings.
• Own meeting logistics end-to-end: scheduling, agendas, room setup, follow-ups.
• Support onboarding and talent initiatives, helping new hires feel welcome and set up for success.
• Serve as a central point of connection between teams, leadership, and clients.
• Coordinate office/vendor visits, Lunch & Learns, optimizing processes with a cost-savings mindset.
• Manage correspondence, maintain key databases, and ensure information flows clearly.

Skills

Administrative experience

Organizational skills

Hospitality mindset

Communication skills

Proactive

Calm under pressure

Calendar management

Microsoft Office

Tools

InDesign

Salesforce

Concur

Job description

Gensler's Raleigh, North Carolina office seeks an energetic Office Coordinator who blends operations, hospitality, and teamwork to keep the studio running smoothly. You’ll partner with leaders, manage calendars, coordinate travel, support onboarding, and ensure a welcoming, well-organized environment for staff and visitors.

This in-office role emphasizes event planning, front-of-house duties, vendor coordination, and a proactive, solution-minded attitude.