Onsite Workplace Experience Coordinator — Chicago

Gensler; Chicago (IL); On-site; USD 56,000 - 70,000; Full time

Benefits offered by this job

401k

Profit sharing

Employee Stock Ownership Plan (ESOP)

Bonus opportunities

Job summary

Gensler, a globally recognized Architecture and Design firm, seeks a Workplace Experience Coordinator for our Chicago office. You will support daily operations, team member experience, meeting services, and client-facing hospitality, acting as a first point of contact for staff and guests.

In this onsite role, you will manage catering, room resets, event support, and office services coordination. A 3+ year background and strong communication skills are preferred; bachelor’s degree or equivalent

Qualifications

• Minimum 3 years of experience in a similar role.
• Bachelor's degree preferred or equivalent experience.
• Must be action-oriented, strong critical thinker with a desire to learn.
• Must be organized and detail-oriented with the ability to prioritize tasks to meet multiple deadlines.
• Excellent verbal and written communication skills.
• Prior experience in a fast-paced corporate office setting; Architecture, Interior Design, Engineering, or Real Estate Development industries a plus.
• Prior administrative, customer service or receptionist experience preferred.
• Proficient with Microsoft Word, Excel, and Outlook.
• Must be able to lift 50 lbs.

Responsibilities

• Maintain a list of catering options for internal and external meetings.
• Place food orders for internal meetings and manage delivery.
• Deliver, refresh and remove food items as needed.
• Ensure proper purchase, billing and coding for internal catering services.
• Reset conference rooms daily and manage scheduling.
• Inventory, order, and restock coffee/breakroom and office supplies.
• Support conference room scheduler, cancellations, and relocations.
• Provide coverage at the reception desk during breaks.
• Assist Facilities Coordinator with facility walkthroughs and repairs.
• Support internal events and off-site activities.
• Seek opportunities to improve processes and service delivery.
• Follow up on team member, client, and guest requests promptly.

Skills

Customer service

Communication

Detail-oriented

Organization

Problem solving

Education

Bachelor's degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Gensler, a globally recognized Architecture and Design firm, seeks a Workplace Experience Coordinator for our Chicago office. You will support daily operations, team member experience, meeting services, and client-facing hospitality, acting as a first point of contact for staff and guests.

In this onsite role, you will manage catering, room resets, event support, and office services coordination. A 3+ year background and strong communication skills are preferred; bachelor’s degree or equivalent