Studio Operations & Client Experience Manager

Socket.dev; New York (NY); On-site; USD 181,000 - 323,000; Full time

Benefits offered by this job

Health plans

401(k) with employer match

Stock option program

Disability programs

Paid time off

Job summary

Netflix seeks a Client Services Manager to join Studio Operations and Services in Brooklyn, NY. The role manages daily production support for Netflix Studios Brooklyn, reporting to the Senior Manager, Studio Operations and Services.

The candidate must be a proactive people manager with strong organizational and communication skills. This demanding, fast-moving position requires juggling diverse responsibilities, coordinating onboarding, billing support, and event logistics while maintaining

Qualifications

• Minimum of 5 years in entertainment-specific campus operations.
• Excellent written and verbal communication with internal and external stakeholders.
• Strong organizational skills with the capability to prioritize tasks and manage time effectively, especially under pressure.
• Multitasking and meeting tight deadlines.
• Self-motivated and proactive, with the ability to drive projects forward independently.
• Strong problem-solving skills with experience in handling operational challenges such as production and stage support, repair and maintenance tracking, tenant improvements, and tenant relations.
• Comprehensive understanding of production formats including film, episodic, short form, photo shoots, and live events.
• Knowledge of local production regulations, including safety and permitting requirements, is advantageous.

Responsibilities

• Serve as the main point of contact for day-to-day operational needs of productions, ensuring operational and customer service excellence.
• Facilitate onboarding and offboarding processes for productions to ensure a smooth and efficient experience.
• Collaborate with Production Services and cross-functional teams to align production activities and ensure cohesive operations.
• Support ancillary billing operations using Xytech/Media Pulse to ensure accurate and timely processing.
• Oversee production related repair and maintenance requests - communicate all repair and maintenance needs with production in a timely manner.
• CAPEX & OPEX support as needed.
• Coordinate production move-ins and move-outs, and oversee ancillary production needs.
• Provide logistical support for on-site events, ensuring all necessary arrangements are in place for successful execution.
• Lead initiatives to maintain strong client relationships and ensure high levels of client satisfaction.
• Lead and manage client appreciation events.
• Conduct production and studio tours for clients and internal teams, showcasing facilities and capabilities as needed.
• Be available to respond to urgent or after-hours matters as needed to maintain operational continuity.
• Provide support for other operational duties as needed.

Skills

Strong organizational skills

Excellent written and verbal comms

Multitasking under pressure

People management

Proactive/self-motivated

Problem-solving

Confidential information handling

Tools

Google Workspace

Microsoft Word

Excel

AirTable

Job description

Netflix seeks a Client Services Manager to join Studio Operations and Services in Brooklyn, NY. The role manages daily production support for Netflix Studios Brooklyn, reporting to the Senior Manager, Studio Operations and Services.

The candidate must be a proactive people manager with strong organizational and communication skills. This demanding, fast-moving position requires juggling diverse responsibilities, coordinating onboarding, billing support, and event logistics while maintaining