Client Services Manager - NSB

Netflix Global, LLC; New York (NY); On-site; USD 181,000 - 323,000; Full time

Benefits offered by this job

Health Plans

Mental Health support

401(k) with employer match

Stock Option Program

Disability Programs

Health Savings and Flexible Spending

Family-forming benefits

Life and Serious Injury Benefits

Paid leave of absence programs

Job summary

Netflix seeks a Client Services Manager to lead Studio Operations and Services for Netflix Studios Brooklyn. Based in Brooklyn, NY, the role oversees day-to-day production support, onboarding/off-boarding, and cross-functional collaboration to ensure seamless operations and strong client satisfaction.

The position emphasizes proactive leadership, organization, and effective communication, with responsibilities across billing support, repairs, and event logistics.

Qualifications

• Minimum of 5 years in entertainment-specific campus operations.
• Ability to handle confidential information with discretion and integrity.
• Strong organizational skills with the ability to multitask under pressure and meet tight deadlines.
• Exceptional written and verbal communication skills.
• Ability to build and maintain relationships with internal and external stakeholders.

Responsibilities

• Serve as the main point of contact for day-to-day operational needs of productions, ensuring service excellence.
• Facilitate onboarding and off-boarding processes for productions to ensure a smooth experience.
• Collaborate with Production Services and cross-functional teams to align activities.
• Support billing operations using Xytech/Media Pulse for accurate processing.
• Oversee production repair and maintenance requests with CAPEX & OPEX input.

Skills

People management

Operations management

Stakeholder engagement

Communication

Proactive problem solving

Tools

Xytech/Media Pulse

Google Workspace

AirTable

Excel

Job description

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.

The Role

We are seeking a Client Services Manager to join our growing Studio Operations and Services team. This position will be based in Brooklyn, New York. This position will be responsible for managing the day-to-day production support needs of Netflix Studios Brooklyn. This position reports to the Senior Manager, Studio Operations and Services (NSB). A successful candidate will be passionate, self‑motivated, proactive, a strategic thinker, flexible, able to pivot when necessary, thorough, and able to juggle multiple, diverse responsibilities with a strong emphasis on organization and unwavering attention to detail at all times. This is a demanding, fast‑moving position that requires someone who is a people manager, a proactive and positive thinker, and able to exercise sound judgment and communication skills.

Responsibilities

• Serve as the main point of contact for the day-to-day operational needs of productions, ensuring operational and customer service excellence.
• Facilitate the onboarding and off‑boarding processes for productions to ensure a smooth and efficient experience.
• Collaborate with Production Services and cross‑functional teams to align production activities and ensure cohesive operations.
• Support ancillary billing operations using Xytech/Media Pulse to ensure accurate and timely processing.
• Oversee production related repair and maintenance requests – communicate all repair and maintenance needs with production in a timely manner CAPEX & OPEX support as needed.
• Coordinate production move‑ins and move‑outs, and oversee ancillary production needs.
• Provide logistical support for on‑site events, ensuring all necessary arrangements are in place for successful execution.
• Lead initiatives to maintain strong client relationships and ensure high levels of client satisfaction.
• Lead and manage client appreciation events.
• Conduct production and studio tours for clients and internal teams, showcasing facilities and capabilities as needed.
• Be available to respond to urgent or after‑hours matters as needed to maintain operational continuity.
• Provide support for other operational duties as needed.

Qualifications

• Minimum of 5 years in entertainment‑specific campus operations.
• Proven ability to handle confidential information with discretion and integrity.
• Strong organizational skills with the capability to prioritize tasks and manage time effectively, especially under pressure. Excellent at multitasking and meeting tight deadlines.
• Exceptional written and verbal communication skills.
• Able to build and maintain strong relationships with internal and external stakeholders.
• Self‑motivated and proactive, with a demonstrated ability to drive projects forward independently.
• Strong problem‑solving skills with experience in handling operational challenges such as production and stage support, repair and maintenance tracking, tenant improvements, and tenant relations.
• Comprehensive understanding of various production formats, including film, episodic, short‑form, photo shoots, and live events.
• In‑depth knowledge of local production regulations, including safety and permitting requirements, is advantageous.
• Proficient in Google Workspace (Docs, Sheets, Gmail, Drive), Microsoft Word, and Excel; familiarity with AirTable is a plus.

Compensation

Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top‑of‑market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $181,000.00 - $323,000.00.

Benefits

• Health Plans
• Mental Health support
• a 401(k) Retirement Plan with employer match
• Stock Option Program
• Disability Programs
• Health Savings and Flexible Spending Accounts
• Family‑forming benefits
• Life and Serious Injury Benefits
• paid leave of absence programs

Full‑time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full‑time salaried employees are immediately entitled to flexible time off.

Equal‑Opportunity & Diversity

We are an equal‑opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Culture

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates.

At Netflix, we want to entertain the world. Whatever your taste, and no matter where you live, we give you access to best‑in‑class TV series, documentaries, feature films and games. Our members control what they want to watch, when they want it, in one simple subscription. We’re streaming in more than 30 languages and 190 countries, because great stories can come from anywhere and be loved everywhere. We are the world’s biggest fans of entertainment, and we’re always looking to help you find your next favorite story.