Production Services Manager, Animation Studio Ops

Netflix; Los Angeles (CA); On-site; USD 197,000 - 340,000; Full time

Benefits offered by this job

Health Plans

Mental Health support

401(k) with employer match

Stock option program

Disability programs

Health Savings & Flexible Spending

Family‑forming benefits

Paid time off & flexible leave

Job summary

Netflix’s Vine Studios in Los Angeles seeks a Production Services Manager to lead the day‑to‑day operations of the Production Services team, overseeing support engineers, managing production executives, producers, and post‑production managers across active shows.

You will partner with Media Systems and Production Engineering to refine support structures, bridging technical and creative conversations under high‑pressure conditions. Strong post‑production experience is essential for success.

Qualifications

• 10+ years of experience in production or post engineering and/or production technology at a post-production facility or studio.
• Strong people manager with demonstrated ability to lead and drive initiatives, develop strategy, and hold the team accountable.
• Experience leading, mentoring, and training direct reports and partners.
• Post-production and production support background with deep knowledge of production and post-production workflows — including non-linear editing, color science, VFX, and audio mastering.
• Knowledge of the technical and artistic fundamentals of animation and VFX, including 2D and CG pipelines.
• Strong relationships and hands-on knowledge of key industry manufacturers, their tools, and software, such as Avid, Adobe Premiere, Foundry, and SyncSketch.
• Understanding of networking (switched IP protocols, DNS, ports), network storage, and workstation architectures and how they relate to and optimize production and post-production workflows and media management.
• Experience across Windows, Mac, and Linux operating systems and workstation hardware (GPUs, memory, etc.), along with the Google Tool Suite.
• Collaborative relationship builder who bridges technical and creative gaps in conversations, brings cross-functional teams together, and breaks down silos.
• Calm and decisive under pressure or in ambiguous situations — thinks on your feet and owns problems through to resolution.
• Stays current on emerging production and post‑production technologies; flags relevant developments to leadership.

Responsibilities

• Responsible for technical infrastructure and operations across specialty rooms and Editorial for Netflix Series Animation at Vine Studios, including on‑site preventative maintenance and calibration to ensure optimum performance
• Leads day‑to‑day operations of the production services team, managing and prioritizing workload and projects — triaging incoming issues, assessing urgency against production context, and escalating appropriately
• Establishes and refines operational procedures for how the team triages, escalates, and resolves support requests — ensuring consistency and predictability
• Identifies recurring support patterns; drives root cause analysis and implements systemic fixes to reduce repeat incidents and improve team efficiency
• Builds a cross‑training program so the team can support one another during periods of heavy workload and time off
• Owns relationships with production managers, producers, and post‑production managers across active shows, maintaining regular proactive touch points to stay ahead of issues
• Manages facility projects at Vine Studios including specialty room refreshes, edit bay upgrades, and infrastructure improvements in coordination with Media Systems and Production Engineering teams
• Partners with engineering stakeholder teams to evolve tools, platforms, and workflows that meet the future needs of production workflows and pipelines
• Partners with the in‑house VFX Manager to implement color workflow guidance for productions and creative artists working remotely and at Vine Studios
• Supports the creative infrastructure and pipeline, evaluating software needs and discussing solutions with production stakeholders
• Works closely with internal tech support teams that handle initial production support, escalating issues to Production Services when necessary
• Provides real‑world perspective, setting the context, parameters, and business requirements, for Media Systems and Production Engineering partners to deliver Tier 2 & 3 levels of support
• Manages screening room scheduling and usage across productions; ensures the team maintains operational readiness for screening and review room support
• Develops and delivers guidance for productions on how to engage with the team — what support is available, how to elevate, and what to expect

Skills

People management

Leadership

Mentoring

Training

Post-production workflows

Animation & VFX

2D/CG pipelines

Tools

Avid

Adobe Premiere

Foundry

SyncSketch

Job description

Netflix’s Vine Studios in Los Angeles seeks a Production Services Manager to lead the day‑to‑day operations of the Production Services team, overseeing support engineers, managing production executives, producers, and post‑production managers across active shows.

You will partner with Media Systems and Production Engineering to refine support structures, bridging technical and creative conversations under high‑pressure conditions. Strong post‑production experience is essential for success.