Studio & Membership Attendant

mudwtr; Santa Monica (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

mudwtr is seeking a Studio Attendant in Santa Monica to enhance our studio experience. You will manage studio operations, ensuring cleanliness and organization while checking in members and providing excellent customer service. The ideal candidate enjoys engaging with our community and helps maintain a welcoming environment.

Responsibilities include supporting class readiness, fielding questions, and continuously improving member experiences. A warm presence and attention to detail are essential qualities.

Qualifications

• A warm, grounded presence and enjoyment of people.
• Reliability and attention to detail crucial for ownership.
• Comfort in learning software or point-of-sale systems quickly.

Responsibilities

• Keep the studio clean and organized for every class.
• Check in members, ensure waivers, and sell memberships.
• Support members using the studio as a coworking space.
• Log feedback and help improve community experiences.

Skills

Attention to detail

Customer service

Independent work

Time management

Interest in wellness

Job description

About the Role

The Studio Attendant is the heartbeat of our day-to-day studio experience. You'll make sure every class starts in a clean, calm, and ready space — and that every guest who walks through the door feels seen and taken care of. This role blends hospitality with operations, and it's a great fit for someone who takes quiet pride in doing the small things well.

Is This You?

• Do you notice the details others walk past? You spot a crooked mat, a smudged surface, or a wilting plant — and you just fix it. You don't wait to be asked.
• Is taking care of people something that comes naturally? You remember faces, answer questions without making people feel like a bother, and leave every interaction feeling warmer than it started.
• Do you thrive in a rhythm? You like knowing what needs to happen and making sure it does — every shift, every time.
• Are you curious about the community you're part of? You actually listen when a member shares feedback, and you think about what would make their experience better.

What You'll Do

Studio Operations

Keep the studio clean, organized, and ready for every class — setting up mats, spot cleaning between sessions, deep cleaning at close, and maintaining props, blocks, and equipment on a regular cadence. Open and close the space with care, including temperature, lighting, and end-of-night reset.

Member Experience & Front Desk

Be the first face guests see. Check members in, ensure waivers are signed, sign up walk‑ins and explain the credit model, and sell memberships and credit packs. Field questions about memberships, class schedules, and studio policies with confidence and warmth.

Membership & Coworking Support

Support members who use the studio as a coworking space between classes — ensuring the environment stays conducive to focus and flow throughout the day. Help onboard new coworking members: walk them through access, amenities, house norms, and how to get the most out of their membership. Answer questions about coworking tiers, day passes, and member perks. Troubleshoot simple day‑to‑day needs (WiFi, seating, equipment), and escalations to a manager as needed. Log recurring questions or friction points so the team can continuously improve the coworking experience.

Community & Continuous Improvement

Stay curious about what members need. Survey members after class, log front desk patterns and recurring questions, track class attendance trends, and bring back what you learn. Help research events and workshops, support member and facilitator event planning, and flag ideas that could improve the experience.

What You Bring

• A warm, grounded presence — you genuinely enjoy people and it shows
• Reliability and attention to detail; you take ownership of the space and the experience
• Comfort working independently and managing your time across a shift
• Willingness to learn studio software or point‑of‑sale systems quickly
• Ability to be on your feet for extended periods and move props and equipment as needed
• Interest in wellness, movement, or community‑building is a plus