Front Desk/Receptionist

BODYROK; Corte Madera (CA); On-site; USD 24,314 - 27,552; Part time

Job summary

BODYROK is looking for a Studio Advisor in Corte Madera, California. You will provide exceptional customer service while assisting instructors and promoting memberships. Key responsibilities include member check-ins, sales efforts, and maintaining a welcoming environment.

The ideal candidate will have 1-2 years of customer service or sales experience, strong communication skills, and a willingness to work weekends. The position offers a base hourly rate of $17.65 – $20.00 with commission opportunities.

Qualifications

• 1–2 years of customer service or sales experience preferred.
• Competitive drive to succeed in sales.
• Must work at least 2 weekend days per month.

Responsibilities

• Greet members and guests as they enter the studio.
• Create new business through promotions and referrals.
• Handle member service issues and update logs.
• Provide high-level customer service during interactions.

Skills

Customer service skills

Sales techniques knowledge

MindBody software experience

Communication skills

Organizational skills

Education

High School Diploma or GED

Job description

Job Summary

The Studio Advisor provides customer service support to studio members and guests, assisting instructors in creating a positive environment. They generate revenue by developing relationships to increase membership enrollment and package purchases, while maintaining a clean and welcoming studio.

Essential Duties & Responsibilities

• Member and Guest Check-in Compliance
  • Greet all incoming members and guests.
  • Ensure check-in procedures are followed.
  • Thank guests as they exit.
• Sales
  • Create new business through member promotions, referrals, and inquiries.
  • Promote specials to current and future guests.
  • Reach out to existing and potential members via email for sales opportunities.
  • Reconcile and report all transactions.
  • Meet personal sales revenue targets.
• Customer Service & Operations
  • Tour potential members through the studio and explain facilities, equipment, services, and amenities.
  • Handle member service issues (address changes, electronic funds setup, billing questions).
  • Update Supply Request Log and Maintenance Log.
  • Promote and sell merchandise.
  • Keep the front desk area and entryway clutter-free, orderly, and clean.
  • Perform general cleaning duties, including hourly bathroom and studio checks.
  • Follow up with enrolled members to exceed expectations.
  • Provide high-level customer service during all interactions.

Qualifications

• 1–2 years of customer service or sales experience preferred.
• 1–2 years MindBody software experience preferred.
• Competitive drive to succeed in commission sales and performance‑based culture.
• Excellent customer service skills.
• Knowledge of sales practices and techniques.
• Independent, self‑starter with strong organizational skills.
• Basic computer skills.
• Strong communication skills in both oral and written.
• Organized and detail‑oriented.
• Friendly, warm, compassionate, and welcoming personality.
• Easy to talk to and comfortable with new people.
• Must be available to work at least 2 weekend days per month (e.g., 1 Saturday and 1 Sunday).

Certifications / Educational Requirements

• High School Diploma or GED required.

Physical Requirements

• Employee occasionally sits, walks, kneels, and reaches with hands and arms.
• Ability to lift and/or move up to 25 lbs.

Work Environment

• Regular exposure to moving mechanical parts.
• Studio noise level is loud.
• Comfortable interacting with people and making them feel welcome.

Compensation

Base hourly rate of $17.65 – $20.00 per hour, with unlimited commission opportunities.