Front Desk/Receptionist

bodyrok-careers; Napa (CA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

BodyROK in Napa, California, is seeking a Studio Advisor to welcome members and guests, handle check-ins, and support instructors to create a welcoming, energetic environment.

You will guide clients in selecting membership options, promote merchandise, and maintain front desk, cleanliness, and smooth daily operations while delivering excellent customer service.

Qualifications

• 1–2 years of customer service or sales experience preferred.
• 1–2 years MindBody software experience preferred.
• Excellent customer service skills and a welcoming demeanor.
• Independent, self-starter with strong organizational skills.
• Basic computer skills and clear communication.

Responsibilities

• Check-in members and guests per policy.
• Guide clients in selecting suitable membership packages.
• Provide customer service and support studio operations.
• Give studio tours and connect guests with facilities and services.
• Promote and sell studio merchandise.
• Maintain a clean, organized front desk and entryway.
• Perform routine cleaning and safety checks of rooms and bathrooms.
• Follow up with members to ensure satisfaction.
• Deliver exceptional customer service in all guest interactions.

Skills

Customer service

Communication

Organized

Friendly personality

Detail-oriented

Weekend availability

Education

High School Diploma or GED

Tools

MindBody software

Job description

Benefits:

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Job Summary:

The Studio Advisor sets the stage for our member experience, provides customer service support to studio members and guests, and supports the instructors in creating an overall positive environment for our community.

Essential Duties & Responsibilities:

• Member and Guest Check-in Compliance
• Guide clients in selecting the best membership packages for their needs
• Customer Service & Operations
• Tour potential members through the studio and connect guests to the facility, equipment, services, and amenities
• Promote and sell merchandise
• Keep the front desk area and entryway clutter-free, orderly, and clean
• Perform general cleaning duties to include hourly bathroom room and studio checks
• Follow up with members who have enrolled to ensure we are exceeding expectations
• Provide the highest level of customer service possible when communicating and interacting with guests

Qualifications:

• 1-2 years of customer service or sales experience preferred, not require
• 1-2 years MindBody software experience preferred, not required
• Excellent customer service skills
• Independent, self-starter with strong organizational skills
• Basic computer skills
• Strong communication skills in both oral and written
• Organized and detail-oriented
• Friendly, warm, compassionate, and welcoming personality
• Easy to talk to and comfortable around new people
• Must be available to work at least 2 weekend days per month (i.e. 1 Saturday and 1 Sunday, 2 Saturdays, or 2 Sundays)

Certifications / Educational Requirements:

• High School Diploma or GED required

Physical Requirements:

• The employee occasionally sits, walks, kneels, and reaches with hands and arms
• Ability to lift and/or move up to 25 lbs.

Work Environment:

• While performing the duties of this job, regularly exposed to moving mechanical parts
• The noise level in the studio environment is loud
• Must be comfortable interacting with people and making them feel welcome

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.