Front Desk Associate

Jobtailor; New York (NY); On-site; USD 25,000 - 33,000; Full time

Job summary

Jobtailor in New York City seeks a front desk Studio Experience Associate to welcome students, manage check-in, assist with retail purchases, and maintain clean, welcoming studio spaces. You will build relationships with students and teachers while handling roster tasks and POS transactions.

The role emphasizes warm communication, reliability, and a passion for wellness and yoga, with opportunities to upsell products and support studio operations.

Qualifications

• Passion for wellness, fitness, or yoga.
• Warm, welcoming, high-energy demeanor.
• Customer focused and community oriented.
• Reliable, responsible, and consistent.
• Strong communication and relationship building skills.
• Demonstrate confidence and accuracy in running the POS system.

Responsibilities

• Deliver a best-in-class welcome for new and returning students, including studio etiquette, class formats, intensity levels, and membership benefits.
• Build authentic, warm relationships with students and teachers.
• Help students with purchases, including retail, mat/towel rentals, water, and yoga products; upsell thoughtfully when appropriate.
• Proactively manage class waitlists and ensure smooth check in flow.
• Support communication of studio updates, promotions, and facility issues to teachers and the Studio Experience Team (SET).
• Accurately reconcile rosters by verifying charges, supporting student needs or concerns, and completing roster close-out processes.
• Support retail sales by helping students with sizing, product recommendations, and purchase decisions.
• Maintain practice rooms: tidy spaces, reset props, clean mirrors, and ensure overall readiness.
• Keep locker rooms clean, sanitized, and fully stocked.
• Uphold brand standards for cleanliness and facility upkeep to enhance the student environment.
• Serve as the studio key holder responsible for daily opening and closing procedures.

Skills

POS System Proficiency

Retail Sales Experience

Customer Service Excellence

Roster Reconciliation

Class Management

Product Recommendations

Warm Demeanor

Strong Communication

Reliability

Community Orientation

Tools

POS System

Job description

• Deliver a best-in-class welcome for new and returning students, including studio etiquette, class formats, intensity levels, and membership benefits.
• Build authentic, warm relationships with students and teachers.
• Help students with purchases, including retail, mat/towel rentals, water, and yoga products; upsell thoughtfully when appropriate.
• Proactively manage class waitlists and ensure smooth check in flow.
• Support communication of studio updates, promotions, and facility issues to teachers and the Studio Experience Team (SET).
• Accurately reconcile rosters by verifying charges, supporting student needs or concerns, and completing roster close-out processes.
• Support retail sales by helping students with sizing, product recommendations, and purchase decisions.
• Maintain practice rooms: tidy spaces, reset props, clean mirrors, and ensure overall readiness.
• Keep locker rooms clean, sanitized, and fully stocked.
• Uphold brand standards for cleanliness and facility upkeep to enhance the student environment.
• Serve as the studio key holder responsible for daily opening and closing procedures.

Requirements

• Passion for wellness, fitness, or yoga
• Warm, welcoming, high-energy demeanor
• Customer focused and community oriented
• Reliable, responsible, and consistent
• Strong communication and relationship building skills
• Demonstrate confidence and accuracy in running the point‑of‑sale (POS) system to support seamless student transactions.
• Preferred Experience: SET experience at CorePower as this role includes supporting studio cleanliness
• Hospitality background (fitness studios, salons, coffee shops, hotels)
• Retail sales experience

Core Competencies

Demonstrates strong customer service skills and a passion for wellness, fitness, or yoga, while effectively managing studio operations and maintaining a welcoming environment for students. Proficient in point-of-sale (POS) systems and retail sales, with a focus on building relationships and enhancing the student experience.

Highest-signal resume keywords

• Point-Of-Sale (POS) System Proficiency
• Customer Service Excellence
• Retail Sales Experience
• Relationship Building Skills
• Studio Cleanliness Management

ATS Optimization Keywords

Hard Skills

• Point-Of-Sale (POS) System
• Retail Sales
• Roster Reconciliation
• Class Management
• Product Recommendations

Soft Skills

• Warm Demeanor
• Strong Communication
• Customer Focus
• Reliability
• Community Orientation

Industry Keywords

• Wellness
• Fitness
• Yoga
• Hospitality
• Studio Experience Team (SET)