Studio Manager: Growth & Member Experience Leader

Stretch Zone, Inc; New York, Northern (NY, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Bonus based on performance

Competitive base pay + commissions

Paid time off & holidays

Paid management training

Free stretch sessions

Team lunches & annual party

Job summary

Stretch Zone is opening a new Upper East Side studio and seeks a Studio Manager to drive membership growth, lead a 4+ person team, and deliver exceptional member experiences. You will oversee daily operations, manage check-ins, and guide sales efforts to meet targets while upholding brand standards.

You will collaborate with nearby locations for sales support, participate in ongoing training, and contribute to a culture of service, excellence, and growth.

Qualifications

• Membership sales experience required.
• Experience leading a team of 4+ people.
• Retail sales experience with KPIs and P&L familiarity.
• Genuine passion for health, wellness and helping others succeed.

Responsibilities

• Open the studio and ensure a clean, organized space for members.
• Greet members by name, check them in, and provide a welcoming experience.
• Lead by example—manage schedule, answer phones, and follow up on missed appointments.
• Support the team in meeting membership sales goals by communicating the value of stretching.
• Track performance metrics, review KPIs, and help the studio hit daily/monthly goals.
• Foster a culture of excellence, accountability, and service every day.

Skills

Membership sales

Team leadership

Retail sales

Customer service

Job description

Stretch Zone is opening a new Upper East Side studio and seeks a Studio Manager to drive membership growth, lead a 4+ person team, and deliver exceptional member experiences. You will oversee daily operations, manage check-ins, and guide sales efforts to meet targets while upholding brand standards.

You will collaborate with nearby locations for sales support, participate in ongoing training, and contribute to a culture of service, excellence, and growth.