Studio Manager-Franklin

OVME Aesthetics; Franklin (TN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus

15 days PTO

12 holidays

Medical/Dental/Vision

Disability/Life insurance

401k match

EAP

Employee discount

Wellhub membership

Job summary

OVME Aesthetics in Franklin, TN is seeking a Studio Manager to oversee daily operations, staff supervision, and client service across the Studio. You will drive smooth workflows, manage scheduling, inventory, and cooperate with clinical and administrative teams to deliver exceptional aesthetic services.

The role requires 3+ years of management experience, excellent communication, and a proactive, detail-oriented mindset. Bachelor's degree preferred.

Qualifications

• 3+ years management experience.
• Exceptional written and verbal communication skills.
• Ability to thrive in a fast-paced, client-service-oriented collaborative team environment.
• Social media management experience.
• Ability to function independently with minimal supervision.
• Ability to work well independently, in a team environment, and with remote employees.
• Team player mentality.
• Strong sense of ownership and urgency.
• Extremely detail oriented.
• Self-starter and passion for learning.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Medical CRM/Zenoti experience a plus.
• Bachelor’s degree or comparable industry experience preferred.

Responsibilities

• Oversee and manage the daily operations of the Studio, ensuring efficient and effective delivery of services to clients.
• Supervise and guide the Studio staff, including aesthetic practitioners, medical aestheticians, medical assistants, and front desk personnel.
• Monitor KPIs to evaluate performance and implement improvement strategies.
• Prepare regular reports on activities, financial performance, and operational metrics.
• Implement policies, procedures, and standards for high-quality service.
• Coordinate and optimize appointment scheduling to maximize productivity.
• Maintain inventory levels of medical and aesthetic supplies and equipment.
• Coordinate with the clinical team for seamless operations between clinical and admin.
• Conduct regular staff meetings and trainings.
• Manage client inquiries, feedback, and complaints with high service levels.
• Oversee marketing and promotional strategies to attract and retain clients.
• Ensure compliance with health, safety, privacy, and licensing regulations.

Skills

Management

Communication

Client service

Social media

Independent work

Team collaboration

Ownership

Detail oriented

Self-starter

Organizational skills

Learning mindset

Zenoti CRM

Education

Bachelor's degree

Tools

Zenoti CRM

Job description

Description
We are seeking a Studio Manager to oversee the operations and administration of our Studio. As a Studio Manager, you will be responsible for managing the daily activities, ensuring exceptional customer service, and maintaining a smooth workflow within the location. Your strong leadership, organizational, and interpersonal skills will contribute to the overall success and growth of the business.

Department: Studio Team
Location: Franklin, TN
Description
We are seeking a Studio Manager to oversee the operations and administration of our Studio. As a Studio Manager, you will be responsible for managing the daily activities, ensuring exceptional customer service, and maintaining a smooth workflow within the location. Your strong leadership, organizational, and interpersonal skills will contribute to the overall success and growth of the business.
Key Responsibilities

• Oversee and manage the daily operations of the Studio, ensuring efficient and effective delivery of services to clients.
• Supervise and provide guidance to the Studio staff, including aesthetic practitioners, medical aestheticians, medical assistants, and front desk personnel, fostering a positive and collaborative work environment.
• Monitor and analyze key performance indicators (KPIs) to evaluate the Studio’s performance, identify areas for improvement, and implement appropriate strategies.
• Prepare regular reports on the Studio’s activities, financial performance, and operational metrics for management review.
• Implement operational policies, procedures, and standards to ensure consistent high-quality service delivery.
• Coordinate and optimize the appointment scheduling system to maximize productivity while maintaining excellent patient care.
• Monitor and maintain inventory levels of medical and aesthetic supplies, equipment, and products, ensuring their availability and proper storage.
• Collaborate with the clinical team to ensure seamless coordination and communication between the clinical and administrative aspects of the Studio.
• Conduct regular staff meetings to facilitate effective communication, address concerns, and provide ongoing training and development opportunities.
• Manage client inquiries, feedback, and complaints, ensuring timely and satisfactory resolution while maintaining a high level of customer service.
• Oversee the implementation of marketing and promotional strategies to attract new clients and enhance client retention.
• Ensure compliance with relevant regulations, including health and safety standards, privacy laws, and licensing requirements.

Skills, Knowledge, & Expertise

• 3+ years management experience.
• Exceptional written and verbal communication skills.
• Ability to thrive in a fast-paced, client-service-oriented collaborative team environment.
• Social media management experience.
• Ability to function independently with minimal supervision.
• Ability to work well independently, in a team environment, and with remote employees.
• Team player mentality.
• Strong sense of ownership and urgency.
• Extremely detail oriented.
• Self-starter and passion for learning.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Medical CRM/Zenoti experience a plus.
• Bachelor’s degree or comparable industry experience preferred.
• Must be able to work 1-2 Saturdays.
  

Benefits

• Competitive Salary and Monthly Bonus Structure
• 15 Days Paid Time Off
• 12 Paid Holidays
• Medical, Dental, and Vision coverage
• Short- and Long-Term Disability, AD&D, and Life Insurance 100% company-paid
• 401k Employee Contribution
• 401k Employer Match
• Employee Assistance Program (EAP) Resources
• Employee Service Allowance
• 50% Employee Retail Discount
• Friends and Family Discount
• Team Member Referral Bonus
• Wellhub Membership