Studio Coordinator - P/T - Evening & Weekends

OVME Aesthetics; Nashville (TN); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Employee Service Allowance

50% Employee Retail Discount

Friends and Family Discount

Team Member Referral Bonus

Job summary

A leading aesthetic studio is seeking a Studio Coordinator in Nashville, TN. This part-time role requires exceptional communication and organizational skills to ensure a positive client experience. Responsibilities include managing appointments, client documentation, and collaborating with clinical staff for effective client care. The ideal candidate is detail-oriented, able to multitask, and thrives in a customer-service-oriented environment. Benefits include employee discounts and a referral bonus.

Qualifications

• Excellent communication and organization skills are essential.
• Experience in customer service roles is preferred.
• Ability to manage multiple tasks in an efficient manner.
• Process payments and verify information as needed.
• Maintain accurate client records and confidentiality.
• Coordinate with clinical and administrative staff to ensure smooth workflow.

Responsibilities

• Create exceptional customer experiences for all clients.
• Manage appointment bookings and client information.
• Coordinate with clinical staff for smooth workflows.

Skills

Exceptional written and verbal communication skills

Ability to thrive in a fast-paced, customer-service-oriented team

Social media management experience

Organizational skills

Ability to multi-task

Detail oriented

Organizational skills

Multitask

Ownership and urgency

Education

Bachelor’s degree or comparable industry experience

Zenoti CRM experience

Tools

Medical CRM/Zenoti

Job description

We are seeking a Studio Coordinator to join our studio team. As the first point of contact for our clients, you will play a vital role in delivering exceptional client service and ensuring a positive experience. Your professional demeanor, excellent communication, organizational skills, and ability to multitask will contribute to the overall success.

Department and Location

Studio Team
Nashville, TN

Work Schedule

EVENINGS & WEEKENDS ONLY.
Saturdays and Sundays
3 weeknights 5-9pm

Responsibilities

• Responsible for creating an unrivaled customer experience for all clients.
• Welcome and greet clients in a warm and friendly manner, ensuring a positive and professional first impression.
• Provide outstanding customer service by addressing client inquiries, scheduling appointments, and addressing any concerns or issues promptly and efficiently.
• Manage and coordinate the appointment booking system, ensuring accurate scheduling, and optimizing the use of Studio resources.
• Collect client information, update medical history forms, and ensure accuracy and confidentiality of client records.
• Assist clients with completing necessary forms and consent documents, explaining the purpose, and ensuring their understanding.
• Answer phone calls, respond to emails, and handle general inquiries regarding services, pricing, and operational policies.
• Maintain a clean and organized front desk area, including the reception area, waiting room, and product display areas.
• Process client payments, verify insurance information if applicable, and provide receipts or invoices as required.
• Coordinate with the clinical and administrative staff to ensure smooth workflow and efficient client care.
• Collaborate with the management team to implement and maintain office policies and procedures for efficient front desk operations.
• Manage inventory of office and administrative supplies, placing orders as needed to ensure adequate stock levels.
• Stay knowledgeable about services, treatments, and promotions to provide accurate and up-to-date information to clients.
• Handle confidential and sensitive client information with discretion and maintain strict adherence to privacy regulations.
• Assist with marketing efforts, such as distributing promotional materials and gathering client testimonials.
• Perform additional administrative tasks as assigned by the management team.

Key Skills, Knowledge, & Expertise

• Exceptional written and verbal communication skills.
• Ability to thrive in a fast-paced, customer-service-oriented collaborative team environment.
• Social media management experience.
• Ability to function independently with minimal supervision.
• Ability to work well independently, in a team environment, and with remote employees.
• Team player mentality.
• Strong sense of ownership and urgency.
• Extremely detail oriented.
• Self-starter and passion for learning.
• Strong organizational skills and ability to multi-task in a fast-paced environment.

Education and Experience

• Bachelor’s degree or comparable industry experience preferred.
• Medical CRM/Zenoti experience is a plus.

Benefits

• Employee Service Allowance
• 50% Employee Retail Discount
• Friends and Family Discount
• Team Member Referral Bonus

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Design, Art/Creative, and Information Technology
• Personal Care Product Manufacturing