Studio Manager

OVME; Plano (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

15 Days Paid Time Off

Medical, Dental, and Vision coverage

401k Employer Match

Job summary

OVME is looking for a Studio Manager in Plano, TX to oversee the operations and administration of the Studio. Your role involves ensuring exceptional customer service and managing daily activities.

Qualified candidates will have 3+ years of management experience, strong leadership skills, and a passion for client services. Benefits include paid time off, health coverage, and retirement plans.

Qualifications

• 3+ years management experience required.
• Exceptional written and verbal communication skills.
• Ability to thrive in a fast-paced, client-service-oriented environment.

Responsibilities

• Oversee daily operations of the Studio.
• Supervise staff and maintain a positive work environment.
• Monitor KPIs and implement improvement strategies.
• Coordinate appointment scheduling.
• Manage client inquiries and ensure customer satisfaction.

Skills

Management experience

Communication skills

Social media management

Detail-oriented

Organizational skills

Education

Bachelor’s degree or equivalent industry experience

Tools

Medical CRM/Zenoti

Job description

Studio Manager

Department: Studio Team

Employment Type: Full Time

Location: Plano, TX

Reporting To: Regional Manager

Description

We are seeking a Studio Manager to oversee the operations and administration of our Studio. As a Studio Manager, you will be responsible for managing the daily activities, ensuring exceptional customer service, and maintaining a smooth workflow within the location. Your strong leadership, organizational, and interpersonal skills will contribute to the overall success and growth of the business.

Key Responsibilities

• Oversee and manage the daily operations of the Studio, ensuring efficient and effective delivery of services to clients.
• Supervise and provide guidance to the Studio staff, including aesthetic practitioners, medical aestheticians, medical assistants, and front desk personnel, fostering a positive and collaborative work environment.
• Monitor and analyze key performance indicators (KPIs) to evaluate the Studio’s performance, identify areas for improvement, and implement appropriate strategies.
• Prepare regular reports on the Studio’s activities, financial performance, and operational metrics for management review.
• Implement operational policies, procedures, and standards to ensure consistent high-quality service delivery.
• Coordinate and optimize the appointment scheduling system to maximize productivity while maintaining excellent patient care.
• Monitor and maintain inventory levels of medical and aesthetic supplies, equipment, and products, ensuring their availability and proper storage.
• Collaborate with the clinical team to ensure seamless coordination and communication between the clinical and administrative aspects of the Studio.
• Conduct regular staff meetings to facilitate effective communication, address concerns, and provide ongoing training and development opportunities.
• Manage client inquiries, feedback, and complaints, ensuring timely and satisfactory resolution while maintaining a high level of customer service.
• Oversee the implementation of marketing and promotional strategies to attract new clients and enhance client retention.
• Ensure compliance with relevant regulations, including health and safety standards, privacy laws, and licensing requirements.

Skills, Knowledge, & Expertise

• 3+ years management experience.
• Exceptional written and verbal communication skills.
• Ability to thrive in a fast-paced, client-service-oriented collaborative team environment.
• Social media management experience.
• Ability to function independently with minimal supervision.
• Ability to work well independently, in a team environment, and with remote employees.
• Team player mentality.
• Strong sense of ownership and urgency.
• Extremely detail oriented.
• Self-starter and passion for learning.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Medical CRM/Zenoti experience a plus.
• Bachelor’s degree or comparable industry experience preferred.

Benefits

• 15 Days Paid Time Off
• 13 Paid Holidays
• Medical, Dental, and Vision coverage
• Short and Long Term Disability, AD&D, and Life Insurance 100% company-paid
• 401k Employee Contribution
• 401k Employer Match
• Employee Assistance Program (EAP) Resources
• Employee Service Allowance
• 50% Employee Retail Discount
• Friends and Family Discount
• Team Member Referral Bonus
• Wellhub Membership