Studio Manager

OVME Aesthetics; Atlanta (GA); Sur place; USD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

15 Days Paid Time Off

Medical, Dental, and Vision coverage

401k Employer Match

50% Employee Retail Discount

Team Member Referral Bonus

Résumé du poste

OVME Aesthetics is seeking a Studio Manager for its location in Atlanta, GA. The role involves overseeing the daily operations and administration of the Studio, managing staff, analyzing performance metrics, and ensuring compliance with regulations. The ideal candidate should have over 3 years of management experience, exceptional communication skills, and the ability to thrive in a fast-paced environment. Benefits include medical coverage, paid time off, and employee discounts.

Qualifications

• Over 3 years of management experience is required.
• Exceptional written and verbal communication skills needed.
• Must thrive in a fast-paced, client-service-oriented environment.
• Must be a self-starter with a passion for learning.
• Ability to work nights and weekends is necessary.

Responsabilités

• Oversee daily operations of the Studio and ensure effective service delivery.
• Supervise Studio staff and foster a positive work environment.
• Monitor KPIs to evaluate performance and implement improvements.
• Prepare reports on activities and financial performance.
• Ensure compliance with health and safety regulations.

Connaissances

Management experience

Written and verbal communication skills

Social media management

Detail oriented

Organizational skills

Formation

Bachelor’s degree or comparable industry experience

Outils

Medical CRM/Zenoti

Description du poste

Overview

We are seeking a Studio Manager to oversee the operations and administration of our Studio in Buckhead. As a Studio Manager, you will be responsible for managing the daily activities, ensuring exceptional customer service, and maintaining a smooth workflow within the location. Your strong leadership, organizational, and interpersonal skills will contribute to the overall success and growth of the business.

Location

Atlanta, GA

Responsibilities

• Oversee and manage the daily operations of the Studio, ensuring efficient and effective delivery of services to clients.
• Supervise and provide guidance to the Studio staff, including aesthetic practitioners, medical aestheticians, medical assistants, and front desk personnel, fostering a positive and collaborative work environment.
• Monitor and analyze key performance indicators (KPIs) to evaluate the Studio’s performance, identify areas for improvement, and implement appropriate strategies.
• Prepare regular reports on the Studio’s activities, financial performance, and operational metrics for management review.
• Implement operational policies, procedures, and standards to ensure consistent high-quality service delivery.
• Coordinate and optimize the appointment scheduling system to maximize productivity while maintaining excellent patient care.
• Monitor and maintain inventory levels of medical and aesthetic supplies, equipment, and products, ensuring their availability and proper storage.
• Collaborate with the clinical team to ensure seamless coordination and communication between the clinical and administrative aspects of the Studio.
• Conduct regular staff meetings to facilitate effective communication, address concerns, and provide ongoing training and development opportunities.
• Manage client inquiries, feedback, and complaints, ensuring timely and satisfactory resolution while maintaining a high level of customer service.
• Oversee the implementation of marketing and promotional strategies to attract new clients and enhance client retention.
• Ensure compliance with relevant regulations, including health and safety standards, privacy laws, and licensing requirements.

Skills, Knowledge, & Expertise

• 3+ years management experience.
• Exceptional written and verbal communication skills.
• Ability to thrive in a fast-paced, client-service-oriented collaborative team environment.
• Social media management experience.
• Ability to function independently with minimal supervision.
• Ability to work well independently, in a team environment, and with remote employees.
• Team player mentality.
• Strong sense of ownership and urgency.
• Extremely detail oriented.
• Self-starter and passion for learning.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Medical CRM/Zenoti experience a plus.
• Bachelor’s degree or comparable industry experience preferred.
• Must be able to work nights and weekends.

Benefits

• 15 Days Paid Time Off
• 13 Paid Holidays
• Medical, Dental, and Vision coverage
• Short- and Long-Term Disability, AD&D, and Life Insurance 100% company-paid
• 401k Employee Contribution
• 401k Employer Match
• Employee Assistance Program (EAP) Resources
• Employee Service Allowance
• 50% Employee Retail Discount
• Friends and Family Discount
• Team Member Referral Bonus
• Wellhub Membership