Studio Manager-Houston

OVME Aesthetics; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive Pay & Bonus

15 Days PTO

Medical, Dental, Vision

Disability & Life Insurance 100% paid

401k Employee Contribution

401k Employer Match

EAP Resources

Employee Service Allowance

Discounts for team

Referral Bonus

Wellhub Membership

Job summary

OVME Aesthetics in Houston, TX is seeking a Studio Manager to oversee daily operations and administration of the Studio, ensuring exceptional client service and a smooth workflow. You will lead a multidisciplinary team of aesthetic practitioners, medical staff, and front desk personnel, manage scheduling, inventory, and coordination with clinical teams.

The role emphasizes KPIs, reporting, policy implementation, and regulatory compliance, with opportunities for growth and a competitive

Qualifications

• 3+ years of management experience.
• Exceptional written and verbal communication.
• Thrives in fast-paced client-service environments.
• Independent with minimal supervision.
• Team player with strong ownership.
• Knowledge of social media management.
• Bachelor’s degree or comparable industry experience preferred.

Responsibilities

• Oversee and manage the daily operations of the Studio, ensuring efficient and effective delivery of services.
• Supervise staff including aesthetic practitioners and front desk personnel.
• Monitor KPIs and implement improvement strategies.
• Prepare reports on activities, financial performance, and metrics.
• Coordinate appointment scheduling to maximize productivity and patient care.
• Maintain inventory of medical and aesthetic supplies.
• Collaborate with clinical team for coordination between clinical and administrative aspects.
• Conduct regular staff meetings and provide training.
• Address client inquiries, feedback, and complaints.
• Oversee marketing and promotional strategies.
• Ensure compliance with health, safety, privacy, and licensing standards.

Skills

Management experience

Communication skills

Independent work

Team player

Social media management

Ownership & urgency

Education

Bachelor’s degree or comparable industry experience preferred

Tools

Zenoti (Medical CRM)

Job description

Department: Studio Team

Location: Houston, TX

Description

We are seeking a Studio Manager to oversee the operations and administration of our Studio. As a Studio Manager, you will be responsible for managing the daily activities, ensuring exceptional customer service, and maintaining a smooth workflow within the location. Your strong leadership, organizational, and interpersonal skills will contribute to the overall success and growth of the business.

Key Responsibilities

• Oversee and manage the daily operations of the Studio, ensuring efficient and effective delivery of services to clients.
• Supervise and provide guidance to the Studio staff, including aesthetic practitioners, medical aestheticians, medical assistants, and front desk personnel, fostering a positive and collaborative work environment.
• Monitor and analyze key performance indicators (KPIs) to evaluate the Studio’s performance, identify areas for improvement, and implement appropriate strategies.
• Prepare regular reports on the Studio’s activities, financial performance, and operational metrics for management review.
• Implement operational policies, procedures, and standards to ensure consistent high-quality service delivery.
• Coordinate and optimize the appointment scheduling system to maximize productivity while maintaining excellent patient care.
• Monitor and maintain inventory levels of medical and aesthetic supplies, equipment, and products, ensuring their availability and proper storage.
• Collaborate with the clinical team to ensure seamless coordination and communication between the clinical and administrative aspects of the Studio.
• Conduct regular staff meetings to facilitate effective communication, address concerns, and provide ongoing training and development opportunities.
• Manage client inquiries, feedback, and complaints, ensuring timely and satisfactory resolution while maintaining a high level of customer service.
• Oversee the implementation of marketing and promotional strategies to attract new clients and enhance client retention.
• Ensure compliance with relevant regulations, including health and safety standards, privacy laws, and licensing requirements.

Skills, Knowledge, & Expertise

• 3+ years management experience.
• Exceptional written and verbal communication skills.
• Ability to thrive in a fast-paced, client-service-oriented collaborative team environment.
• Social media management experience.
• Ability to function independently with minimal supervision.
• Ability to work well independently, in a team environment, and with remote employees.
• Team player mentality.
• Strong sense of ownership and urgency.
• Extremely detail oriented.
• Self-starter and passion for learning.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Medical CRM/Zenoti experience a plus.
• Bachelor’s degree or comparable industry experience preferred.

Benefits

• Competitive Pay and Monthly Bonus Structure
• 15 Days Paid Time Off
• 12 Paid Holidays
• Medical, Dental, and Vision coverage
• Short- and Long-Term Disability, AD&D, and Life Insurance 100% company-paid
• 401k Employee Contribution
• 401k Employer Match
• Employee Assistance Program (EAP) Resources
• Employee Service Allowance
• 50% Employee Retail Discount
• Friends and Family Discount
• Team Member Referral Bonus
• Wellhub Membership