Studio Manager: Elevate the Piercing Experience

Rowan; Grand Rapids (MI); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical/Dental/Vision health plans

401k and Roth IRA plans

Paid vacation and sick time

Employee discounts

Referral bonus

EAP resources

Job summary

Rowan seeks an enthusiastic Studio Manager to lead our ear piercing studio at Woodland Mall. You will drive an outstanding customer experience, manage a team including Nurse Piercers and Sales Associates, and ensure safety, cleanliness, and brand standards.

Responsibilities include coaching staff, meeting sales targets, coordinating schedules, and maintaining inventory and visual merchandising, all while delivering Rowan’s safety-first, celebratory approach to piercing.

Qualifications

• 3–5 years proven experience in a retail management role, service-oriented environment preferred.
• Jewelry experience a plus.
• Strong leadership with ability to inspire and develop a team.
• Customer-obsessed, capable of delivering memorable experiences.
• Proven track record of driving sales and store profitability.

Responsibilities

• Oversee daily studio operations and customer experience.
• Lead and develop Nurse Piercers and Sales Associates.
• Meet or exceed studio sales targets and performance metrics.
• Train and onboard staff; provide ongoing development opportunities.
• Prepare reports on studio performance and coordinate with marketing.

Skills

Retail management

Customer service

Leadership

Sales-driven

Communication

POS proficiency

Tools

POS

Google Suite

Job description

Rowan seeks an enthusiastic Studio Manager to lead our ear piercing studio at Woodland Mall. You will drive an outstanding customer experience, manage a team including Nurse Piercers and Sales Associates, and ensure safety, cleanliness, and brand standards.

Responsibilities include coaching staff, meeting sales targets, coordinating schedules, and maintaining inventory and visual merchandising, all while delivering Rowan’s safety-first, celebratory approach to piercing.