Studio Manager

OVME Aesthetics; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

15 Days Paid Time Off

Medical, Dental, and Vision coverage

401k Employer Match

Employee Retail Discount

Job summary

OVME Aesthetics in Chicago, IL is seeking a Studio Manager to oversee the daily operations of our Studio. This role includes managing staff, ensuring exceptional customer service, and maintaining a smooth workflow.

The ideal candidate will have 3+ years of management experience, strong communication skills, and the ability to thrive in a client-service-oriented environment. This position offers a range of benefits including paid time off, medical coverage, and employee discounts.

Qualifications

• 3+ years management experience.
• Exceptional written and verbal communication skills.
• Ability to thrive in a fast-paced, client-service-oriented environment.
• Strong organizational skills and ability to multi-task.

Responsibilities

• Oversee daily operations of the Studio.
• Supervise and guide the Studio staff.
• Monitor and analyze key performance indicators.
• Prepare regular reports on Studio activities.
• Implement operational policies and procedures.
• Optimize appointment scheduling system.
• Monitor and maintain inventory levels.
• Collaborate with the clinical team.
• Conduct regular staff meetings.
• Manage client inquiries and complaints.
• Implement marketing strategies.

Skills

Management experience

Communication skills

Social media management

Detail oriented

Organizational skills

Medical CRM experience

Education

Bachelor’s degree or comparable industry experience

Tools

Medical CRM/Zenoti

Job description

Description

We are seeking a Studio Manager to oversee the operations and administration of our Studio. As a Studio Manager, you will be responsible for managing the daily activities, ensuring exceptional customer service, and maintaining a smooth workflow within the location. Your strong leadership, organizational, and interpersonal skills will contribute to the overall success and growth of the business.

Department

Studio Team

Location

Chicago, IL

Key Responsibilities

• Oversee and manage the daily operations of the Studio, ensuring efficient and effective delivery of services to clients.
• Supervise and provide guidance to the Studio staff, including aesthetic practitioners, medical aestheticians, medical assistants, and front desk personnel, fostering a positive and collaborative work environment.
• Monitor and analyze key performance indicators (KPIs) to evaluate the Studio’s performance, identify areas for improvement, and implement appropriate strategies.
• Prepare regular reports on the Studio’s activities, financial performance, and operational metrics for management review.
• Implement operational policies, procedures, and standards to ensure consistent high-quality service delivery.
• Coordinate and optimize the appointment scheduling system to maximize productivity while maintaining excellent patient care.
• Monitor and maintain inventory levels of medical and aesthetic supplies, equipment, and products, ensuring their availability and proper storage.
• Collaborate with the clinical team to ensure seamless coordination and communication between the clinical and administrative aspects of the Studio.
• Conduct regular staff meetings to facilitate effective communication, address concerns, and provide ongoing training and development opportunities.
• Manage client inquiries, feedback, and complaints, ensuring timely and satisfactory resolution while maintaining a high level of customer service.
• Oversee the implementation of marketing and promotional strategies to attract new clients and enhance client retention.
• Ensure compliance with relevant regulations, including health and safety standards, privacy laws, and licensing requirements.

Skills, Knowledge, & Expertise

• 3+ years management experience.
• Exceptional written and verbal communication skills.
• Ability to thrive in a fast‑paced, client-service‑oriented collaborative team environment.
• Social media management experience.
• Ability to function independently with minimal supervision.
• Ability to work well independently, in a team environment, and with remote employees.
• Team player mentality.
• Strong sense of ownership and urgency.
• Extremely detail oriented.
• Self‑starter and passion for learning.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Medical CRM/Zenoti experience a plus.
• Bachelor’s degree or comparable industry experience preferred.

Benefits

• 15 Days Paid Time Off
• 13 Paid Holidays
• Medical, Dental, and Vision coverage
• Short and Long Term Disability, AD&D, and Life Insurance 100% company‑paid
• 401k Employee Contribution
• 401k Employer Match
• Employee Assistance Program (EAP) Resources
• Employee Service Allowance
• 50% Employee Retail Discount
• Friends and Family Discount
• Team Member Referral Bonus
• Wellhub Membership