Studio Manager

OVME; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

15 Days PTO

13 Paid Holidays

Medical, Dental, Vision

Disability and Life Insurance

401k employee contribution

Employer match 401k

EAP Resources

Employee Service Allowance

Retail discount

Friends & Family Discount

Referral Bonus

Wellhub Membership

Job summary

OVME is seeking a Studio Manager in Charlotte, NC to oversee daily operations, lead the Studio Team, and ensure outstanding client service. You will supervise aesthetics practitioners, medical staff, and front desk personnel, while driving performance and adherence to standards.

The role requires strong leadership, organizational skills, and the ability to manage a fast-paced studio environment. Reporting to the Regional Manager, you will collaborate across departments to optimize patient care

Qualifications

• Minimum 3 years of management experience in a client-facing environment.
• Excellent written and verbal communication skills.
• Ability to thrive in a fast-paced, service-driven team.
• Experience managing social media or online presence is a plus.

Responsibilities

• Oversee daily Studio operations to ensure efficient service delivery.
• Supervise Studio staff and front desk, fostering a positive work environment.
• Monitor KPIs and report performance to management.
• Oversee appointment scheduling and workflow optimization.
• Maintain inventory and oversee supplies and equipment.
• Coordinate clinical and administrative activities for seamless care.
• Lead staff meetings and ongoing training programs.
• Manage client inquiries and resolve service issues promptly.
• Support marketing efforts to attract and retain clients.
• Ensure compliance with health, safety, and licensing standards.

Skills

Management

Communication

Fast-paced work

Social media

Independence

Team collaboration

Ownership

Detail orientation

Organizational skills

Learning mindset

Education

Bachelor's degree or equivalent experience

Tools

Medical CRM/Zenoti

Job description

Studio Manager

Department: Studio Team

Employment Type: Full Time

Location: Charlotte, NC

Reporting To: Regional Manager

Description

We are seeking a Studio Manager to oversee the operations and administration of our Studio. As a Studio Manager, you will be responsible for managing the daily activities, ensuring exceptional customer service, and maintaining a smooth workflow within the location. Your strong leadership, organizational, and interpersonal skills will contribute to the overall success and growth of the business.

Key Responsibilities

• Oversee and manage the daily operations of the Studio, ensuring efficient and effective delivery of services to clients.
• Supervise and provide guidance to the Studio staff, including aesthetic practitioners, medical aestheticians, medical assistants, and front desk personnel, fostering a positive and collaborative work environment.
• Monitor and analyze key performance indicators (KPIs) to evaluate the Studio's performance, identify areas for improvement, and implement appropriate strategies.
• Prepare regular reports on the Studio's activities, financial performance, and operational metrics for management review.
• Implement operational policies, procedures, and standards to ensure consistent high-quality service delivery.
• Coordinate and optimize the appointment scheduling system to maximize productivity while maintaining excellent patient care.
• Monitor and maintain inventory levels of medical and aesthetic supplies, equipment, and products, ensuring their availability and proper storage.
• Collaborate with the clinical team to ensure seamless coordination and communication between the clinical and administrative aspects of the Studio.
• Conduct regular staff meetings to facilitate effective communication, address concerns, and provide ongoing training and development opportunities.
• Manage client inquiries, feedback, and complaints, ensuring timely and satisfactory resolution while maintaining a high level of customer service.
• Oversee the implementation of marketing and promotional strategies to attract new clients and enhance client retention.
• Ensure compliance with relevant regulations, including health and safety standards, privacy laws, and licensing requirements.

Skills, Knowledge, & Expertise

• 3+ years management experience.
• Exceptional written and verbal communication skills.
• Ability to thrive in a fast-paced, client-service-oriented collaborative team environment.
• Social media management experience.
• Ability to function independently with minimal supervision.
• Ability to work well independently, in a team environment, and with remote employees.
• Team player mentality.
• Strong sense of ownership and urgency.
• Extremely detail oriented.
• Self-starter and passion for learning.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Medical CRM/Zenoti experience a plus.
• Bachelor's degree or comparable industry experience preferred.

Benefits

• 15 Days Paid Time Off
• 13 Paid Holidays
• Medical, Dental, and Vision coverage
• Short and Long Term Disability, AD&D, and Life Insurance 100% company-paid
• 401k Employee Contribution
• 401k Employer Match
• Employee Assistance Program (EAP) Resources
• Employee Service Allowance
• 50% Employee Retail Discount
• Friends and Family Discount
• Team Member Referral Bonus
• Wellhub Membership