Studio Manager Chicago, IL Studio Team · Full Time

OVME; Chicago, Northern (IL, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

15 Days PTO

13 Holidays

Medical, Dental & Vision

Disability & AD&D insurance

Life Insurance 100% company-paid

401k with Employer Match

EAP Resources

Employee Service Allowance

Retail/Family Discounts

Referral Bonus

Wellhub Membership

Job summary

OVME is seeking a Studio Manager to oversee daily operations, staff supervision, and client services at our Chicago location. You will drive efficiency, maintain high standards, and collaborate with clinical and administrative teams to support growth.

The role requires strong leadership, organizational, and communication skills, with a focus on excellent patient care and seamless workflow in a fast-paced environment.

Qualifications

• Bachelor’s degree or comparable industry experience preferred.
• 3+ years of management experience in a client-service environment.
• Strong leadership and communication skills with ability to coach staff.

Responsibilities

• Oversee daily Studio operations to ensure efficient service delivery.
• Supervise Studio staff including aesthetic practitioners and front desk personnel.
• Monitor KPIs and prepare performance reports for management.
• Coordinate scheduling and ensure high-quality patient care.
• Maintain inventory of medical and aesthetic supplies and equipment.
• Collaborate with clinical team for smooth operations.
• Lead staff meetings and ongoing training initiatives.
• Handle client inquiries and resolve complaints promptly.

Skills

Management

Leadership

Communication

Customer service

Social media

Remote work

Team collaboration

Detail oriented

Organizational skills

Education

Bachelor’s degree

Tools

Zenoti

Microsoft Office

Scheduling software

Job description

Studio Manager

Department: Studio Team

Employment Type: Full Time

Location: Chicago, IL

Reporting To: Regional Manager

Description

We are seeking a Studio Manager to oversee the operations and administration of our Studio. As a Studio Manager, you will be responsible for managing the daily activities, ensuring exceptional customer service, and maintaining a smooth workflow within the location. Your strong leadership, organizational, and interpersonal skills will contribute to the overall success and growth of the business.

Key Responsibilities

• Oversee and manage the daily operations of the Studio, ensuring efficient and effective delivery of services to clients.
• Supervise and provide guidance to the Studio staff, including aesthetic practitioners, medical aestheticians, medical assistants, and front desk personnel, fostering a positive and collaborative work environment.
• Monitor and analyze key performance indicators (KPIs) to evaluate the Studio’s performance, identify areas for improvement, and implement appropriate strategies.
• Prepare regular reports on the Studio’s activities, financial performance, and operational metrics for management review.
• Implement operational policies, procedures, and standard to ensure consistent high-quality service delivery.
• Coordinate and optimize the appointment scheduling system to maximize productivity while maintaining excellent patient care.
• Monitor and maintain inventory levels of medical and aesthetic supplies, equipment, and products, ensuring availability and proper storage.
• Collaborate with the clinical team to ensure seamless coordination and communication between the clinical and administrative aspects of the Studio.
• Conduct regular staff meetings to facilitate effective communication, address concerns, and provide ongoing training and development opportunities.
• Manage client inquiries, feedback, and complaints, ensuring timely and satisfactory resolution while maintaining a high level of customer service.
• Oversee the implementation of marketing and promotional strategies to attract new clients and enhance client retention.
• Ensure compliance with relevant regulations, including health and safety standards, privacy laws, and licensing requirements.

Skills, Knowledge, & Expertise

• 3+ years management experience.
• Exceptional written and verbal communication skills.
• Ability to thrive in a fast-paced, client-service-oriented collaborative team environment.
• Social media management experience.
• Ability to function independently with minimal supervision.
• Ability to work well independently, in a team environment, and with remote employees.
• Team player mentality.
• Strong sense of ownership and urgency.
• Extremely detail oriented.
• Self-starter and passion for learning.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Medical CRM/Zenoti experience a plus.
• Bachelor’s degree or comparable industry experience preferred.

Benefits

• 15 Days Paid Time Off
• 13 Paid Holidays
• Medical, Dental, and Vision coverage
• Short and Long Term Disability, AD&D, and Life Insurance 100% company-paid
• 401k Employee Contribution
• 401k Employer Match
• Employee Assistance Program (EAP) Resources
• Employee Service Allowance
• 50% Employee Retail Discount
• Friends and Family Discount
• Team Member Referral Bonus
• Wellhub Membership