Studio Coordinator- Part-time (Peachtree City)

OVME Aesthetics; Peachtree City (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Pay and Monthly Bonus Structure

Employee Assistance Program (EAP) Resources

Employee Service Allowance

50% Employee Retail Discount

Friends and Family Discount

Team Member Referral Bonus

Referral bonus

Job summary

A leading aesthetic studio seeks a Studio Coordinator in Peachtree City, GA. This role involves welcoming clients, scheduling appointments, managing inquiries, and ensuring a positive experience. Candidates should have strong communication skills and thrive in a fast-paced environment. A Bachelor's degree or equivalent experience is preferred. The position offers competitive pay, bonuses, and employee discounts. Flexibility is necessary, with the ability to work some Saturdays.

Qualifications

• Exceptional written and verbal communication skills are required.
• Experience in a fast-paced, customer-service-oriented environment is essential.
• Social media management experience is a plus.

Responsibilities

• Create an unrivaled customer experience for all clients.
• Welcome and greet clients warmly, ensuring a positive first impression.
• Handle client inquiries, schedule appointments, and address concerns promptly.
• Manage appointment bookings and optimize studio resources.
• Collect client information and maintain confidential records.
• Assist clients with forms and consent documents; explain purposes.
• Answer calls, respond to emails, and handle general inquiries.
• Maintain a clean front desk, reception, waiting area, and product displays.
• Process payments, verify insurance if applicable, and provide receipts.
• Coordinate with clinical and administrative staff for smooth care.
• Assist with office policies and procedures for efficiency.
• Manage office supplies and place orders as needed.
• Stay informed about services and promotions to inform clients.
• Handle confidential client information with discretion and privacy compliance.
• Support marketing efforts and gather client testimonials.
• Perform additional administrative tasks as assigned.

Skills

Exceptional written and verbal communication skills

Ability to thrive in a fast-paced, customer-service-oriented environment

Social media management experience

Strong organizational skills

Ability to multitask

Ownership & urgency

Attention to detail

Self-starter

Organization

Weekend availability

Education

Bachelor’s degree or comparable industry experience

Zenoti CRM experience

Tools

Medical CRM/Zenoti

Job description

About the Role

We are seeking a Studio Coordinator to join our studio team. As the first point of contact for our clients, you will play a vital role in delivering exceptional client service and ensuring a positive experience. Your professional demeanor, excellent communication, organizational skills, and ability to multitask will contribute to the overall success.

Department: Studio Team

Location: Peachtree City, GA

Key Responsibilities

• Responsible for creating an unrivaled customer experience for all clients.
• Welcome and greet clients in a warm and friendly manner, ensuring a positive and professional first impression.
• Provide outstanding customer service by addressing client inquiries, scheduling appointments, and addressing any concerns or issues promptly and efficiently.
• Manage and coordinate the appointment booking system, ensuring accurate scheduling, and optimizing the use of Studio resources.
• Collect client information, update medical history forms, and ensure accuracy and confidentiality of client records.
• Assist clients with completing necessary forms and consent documents, explaining the purpose, and ensuring their understanding.
• Answer phone calls, respond to emails, and handle general inquiries regarding services, pricing, and operational policies.
• Maintain a clean and organized front desk area, including the reception area, waiting room, and product display areas.
• Process client payments, verify insurance information if applicable, and provide receipts or invoices as required.
• Coordinate with the clinical and administrative staff to ensure smooth workflow and efficient client care.
• Collaborate with the management team to implement and maintain office policies and procedures for efficient front desk operations.
• Manage inventory of office and administrative supplies, placing orders as needed to ensure adequate stock levels.
• Stay knowledgeable about services, treatments, and promotions to provide accurate and up-to-date information to clients.
• Handle confidential and sensitive client information with discretion and maintain strict adherence to privacy regulations.
• Assist with marketing efforts, such as distributing promotional materials and gathering client testimonials.
• Perform additional administrative tasks as assigned by the management team.

Skills, Knowledge, & Expertise

• Exceptional written and verbal communication skills.
• Ability to thrive in a fast-paced, customer-service-oriented collaborative team environment.
• Social media management experience.
• Ability to function independently with minimal supervision.
• Ability to work well independently, in a team environment, and with remote employees.
• Team player mentality.
• Strong sense of ownership and urgency.
• Extremely detail oriented.
• Self-starter and passion for learning.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Must be able to work 2 Saturdays a month
  • Please note that PT hours are not guaranteed weekly and can ebb and flow depending on business needs

Education and Experience

• Bachelor’s degree or comparable industry experience preferred.
• Medical CRM/Zenoti experience is a plus.

Benefits

• Competitive Pay and Monthly Bonus Structure
• Employee Assistance Program (EAP) Resources
• Employee Service Allowance
• 50% Employee Retail Discount
• Friends and Family Discount
• Team Member Referral Bonus