Studio Manager Charlotte, NC Studio Team · Full Time

OVME; Charlotte (NC); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

PTO 15 days

Holidays 13

Medical, Dental, Vision

Disability & Life Insurance

401k with match

EAP Resources

Employee Service Allowance

Employee Discount 50%

Friends & Family Discount

Referral Bonus

Wellhub membership

Job summary

OVME in Charlotte, NC is seeking a Studio Manager to oversee daily studio operations, staff leadership, and client service excellence. You will monitor KPIs, coordinate scheduling, and ensure smooth workflow across clinical and administrative teams.

Ideal candidates have 3+ years in management, strong communication, and organizational skills. The role requires in-person collaboration with a diverse team to deliver high-quality care and experience.

Qualifications

• 3+ years management experience.
• Exceptional written and verbal communication skills.
• Ability to thrive in a fast-paced, client-service-oriented environment.
• Experience with social media management is a plus.
• Strong sense of ownership and urgency.
• Detail oriented and highly organized.

Responsibilities

• Oversee and manage the daily operations of the Studio.
• Supervise and guide staff including aestheticians and front desk personnel.
• Monitor KPIs and implement improvement strategies.
• Prepare reports on activities and financial performance.
• Coordinate and optimize appointment scheduling for productivity.
• Maintain inventory of medical and aesthetic supplies.

Skills

Management experience

Communication

Customer-service

Social media management

Independent work

Team collaboration

Attention to detail

Self-starter

Organizational skills

Leadership

Education

Bachelor's degree

Tools

Zenoti

Job description

Studio Manager

Department: Studio Team

Employment Type: Full Time

Location: Charlotte, NC

Reporting To: Regional Manager

Description

We are seeking a Studio Manager to oversee the operations and administration of our Studio. As a Studio Manager, you will be responsible for managing the daily activities, ensuring exceptional customer service, and maintaining a smooth workflow within the location. Your strong leadership, organizational, and interpersonal skills will contribute to the overall success and growth of the business.

Key Responsibilities

• Oversee and manage the daily operations of the Studio, ensuring efficient and effective delivery of services to clients.
• Supervise and provide guidance to the Studio staff, including aesthetic practitioners, medical aestheticians, medical assistants, and front desk personnel, fostering a positive and collaborative work environment.
• Monitor and analyze key performance indicators (KPIs) to evaluate the Studio's performance, identify areas for improvement, and implement appropriate strategies.
• Prepare regular reports on the Studio's activities, financial performance, and operational metrics for management review.
• Implement operational policies, procedures, and standards to ensure consistent high-quality service delivery.
• Coordinate and optimize the appointment scheduling system to maximize productivity while maintaining excellent patient care.
• Monitor and maintain inventory levels of medical and aesthetic supplies, equipment, and products, ensuring their availability and proper storage.
• Collaborate with the clinical team to ensure seamless coordination and communication between the clinical and administrative aspects of the Studio.
• Conduct regular staff meetings to facilitate effective communication, address concerns, and provide ongoing training and development opportunities.
• Manage client inquiries, feedback, and complaints, ensuring timely and satisfactory resolution while maintaining a high level of customer service.
• Oversee the implementation of marketing and promotional strategies to attract new clients and enhance client retention.
• Ensure compliance with relevant regulations, including health and safety standards, privacy laws, and licensing requirements.

Skills, Knowledge, & Expertise

• 3+ years management experience.
• Exceptional written and verbal communication skills.
• Ability to thrive in a fast-paced, client-service-oriented collaborative team environment.
• Social media management experience.
• Ability to function independently with minimal supervision.
• Ability to work well independently, in a team environment, and with remote employees.
• Team player mentality.
• Strong sense of ownership and urgency.
• Extremely detail oriented.
• Self-starter and passion for learning.
• Strong organizational skills and ability to multi-task in a fast-paced environment.
• Medical CRM/Zenoti experience a plus.
• Bachelor's degree or comparable industry experience preferred.

Benefits

• 15 Days Paid Time Off
• 13 Paid Holidays
• Medical, Dental, and Vision coverage
• Short and Long Term Disability, AD&D, and Life Insurance 100% company-paid
• 401k Employee Contribution
• 401k Employer Match
• Employee Assistance Program (EAP) Resources
• Employee Service Allowance
• 50% Employee Retail Discount
• Friends and Family Discount
• Team Member Referral Bonus
• Wellhub Membership