Studio Lead: Guest Experience & Membership Sales

JETSET Pilates®; Irvine (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

JETSET Pilates® is seeking Studio Leads to join our team in Irvine, California. Studio Leads are vital in providing exceptional service to clients while assisting instructors and maintaining a welcoming studio environment.

The role involves selling memberships, processing sales, and ensuring that the studio is clean and organized. Ideal candidates will demonstrate a commitment to excellent customer service and the ability to work varied shifts.

Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales by utilizing the Client Relationship Manager (CRM) system.
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.

Job description

JETSET Pilates® is seeking Studio Leads to join our team in Irvine, California. Studio Leads are vital in providing exceptional service to clients while assisting instructors and maintaining a welcoming studio environment.

The role involves selling memberships, processing sales, and ensuring that the studio is clean and organized. Ideal candidates will demonstrate a commitment to excellent customer service and the ability to work varied shifts.