Studio Lead: Client Experience & Sales

JETSET Pilates; New York (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

A premier fitness studio in New York is looking for a dynamic Studio Lead to deliver exceptional service and support both clients and instructors. In this role, you will welcome clients, process sales, and maintain studio standards. Ideal candidates should have strong customer service skills, a drive for sales, and the ability to create a welcoming environment. Flexibility to work various shifts including mornings, evenings, and weekends is necessary for this position.

Qualifications

• Strong customer service skills to ensure a welcoming environment.
• Ability to handle and resolve client inquiries and issues effectively.
• Experience in retail sales and processing transactions.

Responsibilities

• Assist in delivering exceptional service to every client.
• Greet and check-in clients professionally.
• Sell memberships and class packages in-person and over the phone.
• Maintain a clean and organized studio environment.

Skills

Customer service

Communication

Sales skills

Tools

Client Relationship Manager (CRM) system (AXLE)

Job description

A premier fitness studio in New York is looking for a dynamic Studio Lead to deliver exceptional service and support both clients and instructors. In this role, you will welcome clients, process sales, and maintain studio standards. Ideal candidates should have strong customer service skills, a drive for sales, and the ability to create a welcoming environment. Flexibility to work various shifts including mornings, evenings, and weekends is necessary for this position.