Boutique Studio Lead: Guest Experience & Sales

JETSET Pilates; New York (NY); On-site; USD 36,000 - 48,000; Part time

Job summary

A leading fitness studio in New York is seeking dynamic Studio Leads to provide exceptional service and support to clients and instructors. The role involves greeting clients, managing inquiries, and processing sales while fostering a welcoming environment. Ideal candidates will possess strong customer service skills and will aid in retail transactions and studio organization. Flexibility to work various shifts is required. Join the team to enhance client satisfaction and contribute to a boutique fitness experience.

Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.

Job description

A leading fitness studio in New York is seeking dynamic Studio Leads to provide exceptional service and support to clients and instructors. The role involves greeting clients, managing inquiries, and processing sales while fostering a welcoming environment. Ideal candidates will possess strong customer service skills and will aid in retail transactions and studio organization. Flexibility to work various shifts is required. Join the team to enhance client satisfaction and contribute to a boutique fitness experience.