Studio Lead: Client Experience & Sales

Jetsetpilates; Miami (FL); On-site; USD 20,664 - 30,307; Full time

Job summary

JETSET Pilates in Miami is seeking Studio Leads to join our welcoming boutique studio. You will assist clients and instructors, answer phones, respond to emails, and process sales while upholding our standards of service.

You will greet clients, check them in, sell memberships and class packages, and help with opening/closing duties. Proactive communication and accurate CRM usage (AXLE) are essential to deliver an exceptional client experience.

Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.

Job description

JETSET Pilates in Miami is seeking Studio Leads to join our welcoming boutique studio. You will assist clients and instructors, answer phones, respond to emails, and process sales while upholding our standards of service.

You will greet clients, check them in, sell memberships and class packages, and help with opening/closing duties. Proactive communication and accurate CRM usage (AXLE) are essential to deliver an exceptional client experience.