Studio Lead - Miami

Jetsetpilates; Kendall (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

JETSET Pilates seeks Studio Leads to welcome clients, assist instructors, and deliver the boutique fitness experience.

You will answer phones, handle emails, process sales, manage the front desk, and stay updated on policies.

Shifts include mornings, evenings, and weekends; you will help with opening/closing and promote memberships.

Qualifications

• Studio Leads provide outstanding customer service and assist instructors.

Responsibilities

• Answer phones, field questions, respond to emails, and process sales per JETSET Pilates standards.
• Maintain a clean and organized front desk and lobby area; assist instructors with opening/closing duties.
• Greet clients, check-in, and thank them as they leave; sell memberships and class packages.
• Stay up-to-date on policies and pricing to provide accurate information to clients.
• Work morning, evening, and weekend shifts as needed.

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.