Studio Lead: Client Experience & Sales

Socket.dev; Forest Acres (SC); On-site; USD 16,531 - 24,796; Full time

Job summary

JETSET Pilates is seeking Studio Leads to support clients and instructors in a fast-paced boutique fitness environment. The role focuses on delivering exceptional service, answering phones, responding to emails, and processing sales while maintaining a welcoming front desk.

Studio Leads will greet clients, manage CRM-based sales, stock retail items, and assist with opening and closing duties, with shifts including mornings, evenings, and weekends as needed.

Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.

Job description

JETSET Pilates is seeking Studio Leads to support clients and instructors in a fast-paced boutique fitness environment. The role focuses on delivering exceptional service, answering phones, responding to emails, and processing sales while maintaining a welcoming front desk.

Studio Leads will greet clients, manage CRM-based sales, stock retail items, and assist with opening and closing duties, with shifts including mornings, evenings, and weekends as needed.