Studio Lead - Miami

Socket.dev; Kendall (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

JETSET Pilates in Kendall, FL seeks a friendly Studio Lead to welcome clients and support instructors at the front desk. You will answer phones, respond to emails, process sales, and maintain a clean studio environment while delivering exceptional service.

This role involves greeting clients, entering information, and assisting with opening/closing duties as needed. You will represent the studio with professionalism and help grow memberships and packages.

Qualifications

• Front desk experience in boutique fitness or hospitality preferred.
• Strong communication and interpersonal skills.
• Ability to process sales and memberships accurately.

Responsibilities

• Assist clients and instructors to deliver a welcoming experience.
• Answer phones, respond to emails, and manage member inquiries.
• Greet, check-in, and thank clients upon arrival/departure.
• Sell memberships and class packages in person, online, and over the phone.
• Process retail sales and restock inventory as needed.
• Maintain a clean studio and front desk area.
• Open/close duties in coordination with GM/Owner-Operator.

Skills

Customer service

Sales

Retail transactions

CRM AXLE

Tools

AXLE CRM

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties and Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.