Studio Lead — Client Experience & Front Desk Pro

Socket.dev; Friendswood (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

JETSET Pilates in Friendswood, TX is seeking a Studio Lead to deliver the boutique fitness experience, provide exceptional service, answer phones, reply to emails, and process sales while building rapport with clients and staff to maintain a welcoming environment.

You will greet clients, check them in, and support instructors with opening/closing duties. Stay up-to-date on policies and pricing, manage retail sales, restock inventory, and work morning/evening/weekend shifts as needed.

Qualifications

• Must have customer service experience.
• Greet and assist clients professionally.
• Process memberships and class packages accurately.

Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing AXLE CRM.
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.

Skills

Customer service

Communication

Sales skills

Tools

AXLE CRM

Job description

JETSET Pilates in Friendswood, TX is seeking a Studio Lead to deliver the boutique fitness experience, provide exceptional service, answer phones, reply to emails, and process sales while building rapport with clients and staff to maintain a welcoming environment.

You will greet clients, check them in, and support instructors with opening/closing duties. Stay up-to-date on policies and pricing, manage retail sales, restock inventory, and work morning/evening/weekend shifts as needed.