Boutique Studio Lead: Customer Experience & Sales

JETSET Pilates; Austin (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

JETSET Pilates is seeking Studio Leads to deliver boutique fitness experiences and support instructors. You will answer phones, respond to emails, process sales, greet clients, and maintain a welcoming front desk. Morning, evening, and weekend shifts may be required.

Responsibilities include selling memberships and class packages, managing retail sales, and staying up-to-date on policies and pricing to provide accurate information to clients.

Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.

Job description

JETSET Pilates is seeking Studio Leads to deliver boutique fitness experiences and support instructors. You will answer phones, respond to emails, process sales, greet clients, and maintain a welcoming front desk. Morning, evening, and weekend shifts may be required.

Responsibilities include selling memberships and class packages, managing retail sales, and staying up-to-date on policies and pricing to provide accurate information to clients.