Studio Lead - League City

JETSET Pilates; League City (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A boutique fitness studio in League City is seeking a Studio Lead to join their dynamic team. The role involves providing exceptional customer service, assisting instructors, and processing retail sales. Responsibilities include greeting clients, managing sales of memberships and class packages, and maintaining a clean studio environment. Candidates should have strong communication skills and be able to work flexible hours, including mornings, evenings, and weekends.

Qualifications

• Dynamic team member able to provide exceptional client service.
• Strong communication skills for in-person and remote client interactions.
• Experience in retail transactions and inventory management.

Responsibilities

• Assist in delivering a boutique fitness experience to clients.
• Provide high-level customer service and greet clients upon arrival.
• Sell memberships and class packages both in-person and online.
• Maintain a clean and organized studio environment.

Skills

Customer service

Communication

Sales

Organization

Tools

Client Relationship Manager (CRM) system (AXLE)

Job description

Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.

Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.

Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.

Duties and Responsibilities

• Assist in delivering the ultimate boutique fitness experience to every client, every time.
• Provide the highest level of customer service to all clients and visitors upon arrival.
• Greet and check-in clients professionally upon arrival and thank them as they leave.
• Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
• Sell memberships and class packages in-person, online, and over the phone.
• Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
• Maintain a clean and tidy studio.
• Process retail sales and restock inventory as needed.